Kemuel Benyarku

 Results-driven Virtual Assistant and Customer Support Specialist with experience supporting Software as a Service (SaaS) platforms, Business-to-Business (B2B) and Business-to-Consumer (B2C) operations. Handling high-volume customer inquiries via email, live chat and phone. Skilled in Customer Relationship Management (CRM) software (Zendesk), LiveChat software and Google Sheets. Expertise in first-contact issue resolution, administrative support and workflow optimization. Recognized for adaptability, fast learning, precise documentation and a proven track record of improving Customer Satisfaction (CSAT) and reducing follow-up tickets.