KEMUEL BENYARKU
Ghana | - |-|
LinkedIn:https://www.linkedin.com/in/kemuel-benyarku-6a-/
PROFESSIONAL SUMMARY
Results-driven Virtual Assistant and Customer Support Specialist with experience
supporting SaaS, B2B, and B2C operations. Known for empathetic and customer focused
approach. Skilled in handling high-volume inquiries via email, livechat and phone. Strong
in first-contact issue resolution, workflow optimization, and administrative support, with a
proven track record of improving customer satisfaction (CSAT).
CORE SKILLS / TOOLS
• Customer Relationship Management (CRM)
• LiveChat software, Zendesk, Google Sheets
• Customer Support via Email, Phone and Live Chat
• Service Level Agreement (SLA) compliance, Ticket Management, Escalation Handling
• Workflow Optimization, Administrative Support, SaaS Support, Data Management
WORK EXPERIENCE
Virtual Assistant & Customer Support Specialist – Marbill Technologies (Saas
Platforms)
December 2023 – November 2025
• Provided proactive support for SaaS products, resolving 150+ customer inquiries daily.
• Resolved customer issues on first contact, reducing follow-up tickets by 20%.
• Managed client accounts, assisted with onboarding, troubleshooting, and subscription
management, maintaining a Customer Satisfaction (CSAT) rating above 95%.
•Tracked and resolved tickets using Zendesk and LiveChat software, ensuring SLA
compliance.
CUSTOMER SUPPORT & LOGISTICS OFFICER – ARAMEX GHANA LIMITED
August 2022 – October 2023
• Handled 100+Business-to-Business (B2B) and Business-to-Consumer (B2C) customer
tickets daily.
• Reviewed freight costs, prepared customer quotations and supported pricing negotiations.
• Coordinated international pickups, shipping documents and timely consignment delivery.
• Supported clients with shipment tracking and inquiries via email and phone.
• Maintained customer interaction records and strengthened supplier relationships.
• Assisted clearing agents by submitting accurate documentation to speed up cargo
clearance.
• Escalated complex issues while maintaining SLA compliance.
ADMINISTRATIVE SUPPORT / CUSTOMER ASSISTANCE – DEPARTMENT OF
SOCIAL WELFARE
October 2021 – July 2022
• Prepared detailed care-reform and residential home visitation reports.
• Produced and distributed meeting minutes, maintained accurate records and retrieved
information efficiently.
• Assisted clients with licensing processes and inquiries, providing professional guidance
and support.
CERTIFICATIONS
• Zendesk Admin Certification
• Google Workspace / Sheets proficiency
EDUCATION
Bachelor of Arts, Social Work – University of Ghana, Legon |-
LANGUAGE
English (Native)
