Kelvin Oseoje

KELVIN OSEOJE Customer Support and Business Operations Professional KO q https://www.linkedin.com/in/kelvin-oseoje-44a3b7100 Lagos State, Nigeria EXPERIENCE SUMMARY Co-Founder & Manager (Customer Support & Operations) I am a customer support and business operations professional with over 10 years of diverse experience across sectors like healthcare, agribusiness, education, and hospitality. I possess strong skills in client relationship management, conflict resolution, and team leadership. My proven ability to streamline operations and deliver exceptional customer service has significantly contributed to organizational growth Mudi Farms 01/2022 - 01/1970 Ogun State, Nigeria Poultry business focused on raising and processing broilers for meat consumption • Co-founded and managed a poultry business focused on raising and processing broilers for meat consumption • Oversaw daily operations including feeding, vaccination, health checks, and meat processing • Handled customer inquiries, sales, and after-sales support, ensuring high levels of satisfaction • Created and implemented marketing strategies to expand client base and improve sales • Maintained compliance with hygiene and safety standards in production • Trained and supervised farm workers to achieve productivity goals STRENGTHS  Business Operations and Customer Support Skilled in customer service, conflict resolution, and business operations management Customer Support Representative KEY ACHIEVEMENTS Ace Medicare 01/2024 - 01/2025 Nigeria Healthcare support services focused on assisting patients with inquiries • Provided frontline customer support via phone, email, and chat • Assisted patients with inquiries about healthcare services and packages • Resolved issues promptly while maintaining professionalism and empathy • Documented customer interactions and feedback to support service improvement • Met and exceeded KPIs including response time and customer satisfaction scores TOFA & TORICH Enterprise Successfully co-founded and managed Mudi Farms, focusing on animal husbandry and customer service SKILLS CRM Software Microsoft Office Freshdesk Salesforce Nigeria Managed poultry farm operations to ensure productivity and efficiency • Managed poultry farm operations including equipment setup, livestock care, and egg sorting • Maintained farm operation records and implemented health and vaccination routines • Supervised junior staff and assigned responsibilities • Designed marketing strategies to drive product sales Manager / Business Owner KELOSEM LINKS 01/2016 - 01/2018 Co-founding Mudi Farms CRM Manager 01/2018 - 01/2023 s Nigeria Business center offering various services including printing and customer support • Managed all business center operations including printing, photocopy, scanning, and typing • Ensured smooth operation of equipment and arranged maintenance when necessary • Provided customer support services and assisted in computer training programs • Monitored stock levels and maintained inventory Training Programs Payroll ZenDesk Gmail EXPERIENCE Teacher Broadview Academy 01/2011 - 01/2012 Nigeria Educational institution focused on delivering quality education • Designed and delivered engaging lesson plans • Used technology to support and differentiate instruction • Evaluated students’ performance and provided constructive feedback • Prepared academic reports and communicated objectives effectively Assistant Manager / Accountant Stankef Intercontinental Restaurant & Bar 01/2009 - 01/2011 Nigeria Restaurant and bar providing dining services and customer interaction • • • • • Managed daily restaurant operations, payroll, and vendor contracts Supervised staff and scheduled shifts Processed invoices, maintained revenue records, and calculated future needs Monitored compliance with hygiene and safety standards Collected customer feedback and recommended improvements EDUCATION B.Sc. Business Administration University of Benin 01/2012 - 01/2016 Edo State NECO Certificate Tube Ikpokia Community High School 01/2005 - 01/2011 Ogun State