Kelvin Njogu

KELVIN KANYI NJOGU Mobile: - Email:- CAREER PROFILE SUMMARY I am a Lean Six Sigma Yellow Belt-certified Business Development & Strategic Partnerships Manager with 13 years of experience in B2B, B2C, B2G, and B2I sectors, specializing in healthcare and technology. My expertise includes leading high-performance teams, strategic planning, data-driven decision-making, and leveraging technology to optimize business processes. I have a proven track record in driving revenue growth, enhancing customer relationships, and implementing innovative solutions. KEY SKILLS AND COMPETENCIES • WordPress Expertise: Proficient in managing and customizing WordPress sites, including themes and plugins. • Sales Support & CRM Management: Experienced in managing customer accounts, providing sales support, and maintaining CRM systems to ensure accurate data entry and lead tracking. • Customer Communication: Skilled in providing support through various channels, including email, chat, and Zoom calls, to address customer inquiries and concerns. • Lead Generation & Account Management: Adept at generating leads, nurturing relationships, and managing accounts to drive sales and customer satisfaction. • Data Analysis & Reporting: Proficient in using spreadsheets and data entry tools to analyze sales trends and prepare reports for management. • Team Collaboration: Enjoy collaborating with cross-functional teams to achieve business objectives and improve processes. • English Proficiency: Fluent in both verbal and written English, ensuring clear and effective communication. WORK HISTORY Head of Business Development & Strategic Partnerships City Health Hospital – Nov 2023 to Feb 2025 • Led a team of 11 in business development, corporate key accounts management, and strategic partnerships. • Developed and implemented growth strategies, resulting in a 40% increase in patient numbers and a 35% growth in hospital revenue. • Managed CRM tools and maintained accurate customer data. • Provided support to customers and stakeholders, addressing inquiries and fostering positive relationships. Sales Consultant Penda Health Limited – Oct 2022 to Oct 2023 • Increased sales by 10% in the first year through effective lead generation and account management. • Established and maintained relationships with key decision-makers. • Utilized CRM systems to track sales activities and customer interactions. • Provided product knowledge and support to customers, ensuring satisfaction and retention. Business Development Manager Nairobi Ear, Nose & Throat Clinic / Sleep Diagnostic Center – Nov 2014 to Dec 2021 • Managed over 24 key accounts, consistently increasing sales by 10% per quarter. • Developed and implemented digital marketing strategies, including website development and email marketing. • Provided customer support, addressing inquiries and concerns promptly. • Maintained CRM systems and ensured accurate data entry. Business Development Manager Alphalarm Technologies Limited – Jan 2012 to Nov 2014 • Managed customer relationships and increased sales by 15% per quarter. • Developed proposals and contracts to attract new clients. • Provided sales support and maintained CRM systems. • Collaborated with teams to improve sales processes and customer satisfaction. EDUCATION & CERTIFICATIONS • MBA – Zetech University (Ongoing) • IBM Business Intelligence Analyst – Professional Certificate – Ongoing 2025 • Lean Six Sigma Yellow Belt Certification • Project Management Certificate – University of California, Irvine, 2020 • BSc. Information Technology – Jomo Kenyatta University of Agriculture and Technology,- • Kenya Certificate of Secondary Education – Lenana School,- PROFESSIONAL MEMBERSHIPS • Kenyan Business Network – Joined March 2018 • Marketing and Branding Africa – Joined January 2018