Kelvin Njogu

KEY SKILLS AND COMPETENCIES

• WordPress Expertise: Proficient in managing and customizing WordPress sites, including themes and plugins.
• Sales Support & CRM Management: Experienced in managing customer accounts, providing sales support, and maintaining CRM systems to ensure accurate data entry and lead tracking.
• Customer Communication: Skilled in providing support through various channels, including email, chat, and Zoom calls, to address customer inquiries and concerns.
• Lead Generation & Account Management: Adept at generating leads, nurturing relationships, and managing accounts to drive sales and customer satisfaction.
• Data Analysis & Reporting: Proficient in using spreadsheets and data entry tools to analyze sales trends and prepare reports for management.
• Team Collaboration: Enjoy collaborating with cross-functional teams to achieve business objectives and improve processes.
• English Proficiency: Fluent in both verbal and written English, ensuring clear and effective communication.