Kelvin Kidochukwu Egbudu

Kelvin Egbudu-- Lagos, Nigeria SKILLS    Zendesk AhaSlides HEX      Lessonly Leapsome Live chat Five9 FlowEQ     Rippling Loom Amazon Connect Phone Support  WordPress and Cpanel  Confluence  Web Development  Hubstaff  Email Support  Zoom Support  Microsoft Office  Web Content Creator  Google suite  Account Management  Slack  Team Leader / Player  Teaching / Coaching  Detail Oriented  Self-Reliant  Tech savvy  Fluent in English  Insightful  Time Efficient EXPERIENCES 05/2024 - Present Tier 1 HCF Support. CLIPBOARD HEALTH, USA Remote  Manage Accounts for Facilities on the Clipboard Health App  Update Account Profile  Add and Remove users  Webform and Phone Support  Post Shifts for Facilities  Edit Shift details per request  Facility app calendar management  Change charge and pay rates for shifts  Create urgent shifts and shift invites  Block booking  Escalate poor facility experiences  Troubleshoot technical issues concerning member accounts  Live worker ETA  Provide app walkthroughs  Send helpful articles and content for self serve  Confirm Payment for Professionals  Shift Verification  Shift cancelation and deletion  Shift Assignment  Professional Account Management  Employment Verification  Favorites List management  Priority Access Assistance  Shift complaint resolution using Shift Logs on the App backend and HEX 02/2022 - 04/2024  Reporting Safety incidents at Facilities  Facilities DNR management  Accidental Cancelation reversal  Invoice dispute assistance  Timesheet management L1 Support  GovAssist LLC, USA Remote Call clients to understand their situation and the correct US visa category that fits  Design a pathway for the clients  Form connections with customers  Offer personalized solution  Fill out DS160 forms  Create and Manage US embassy accounts  Compile correct visa documents  Fill out ESTA forms  Monitor ESTA application for approval within 24 to 72 hours  Update the clients on the current visa or ESTA status  Perform refunds that are requested within 24 to 72 hours using cancel authorization  Guide clients on how to ace their US embassy interview  Assist clients to get an interview waiver 01/2020 - 01/2022  Assist clients to send documents to the embassy  Assist clients in retrieving their documents from the embassy  Track client passports  Call the embassy on behalf of the client  Initiate a 3-way call with the CBP on behalf of the client  Update 600 unique tickets and applications every week  Create proper internal notes for the QA team using Zendesk  Liaise with other departments using slack  Share ideas and information using Confluence  Use HubStaff to track time and progress  Respond to contact forms  Send sales links to leads and contact forms  Respond to live chat queries from paid and potential clients  Client Phone Support  Client email support  Client zoom support  Offers suggestions concerning improvements to the management  Join team meetings Customer Success Representative Bemny Books, Remote  Responded to calls professionally and on time  Created and managed customer accounts  Liaison with the book suppliers  Call Customers to keep connections  Carried out book data entry  Responded to customer queries and tickets  Track client orders  Sent customers coupons and e-gifts through mail  Ensured that customers received their orders in the preferred location  Was responsible for filing book orders and sending out receipt  Compiled survey and feedback reports EDUCATION Graduated High School, Goodluck Comprehensive College - Lagos