Kelvin Gathira

KELVIN MAINA GATHIRA Email:-| Phone:- | Location: P.O BOX- LinkedIn: [Insert Link] Professional Summary Dedicated and analytical Operations Officer and Deputy Branch Manager with a BSc in Mathematics and over four years of hands-on experience in banking and SACCO operations. Skilled in financial analysis, customer service, loan processing, mobile banking systems, and branch operations. Known for maintaining high operational standards, driving team efficiency, and ensuring excellent client relations. Eager to apply mathematical expertise and leadership skills to advance institutional goals in the financial services sector. Professional Experience Amica Savings & Credit — Operations Officer March 2024 – Present - Monitor and reconcile mobile banking platforms and truncated cheques - Process RTGS, bulk, county, salary, milk, and coffee payments - Handle treasury cash management, pay bill postings, and direct credits - Appraise and disburse loans, approve account activations - Oversee dormant accounts, overdrawn accounts, and member bio-data update -Branch risk champion Amica Savings & Credit — Member Relations Officer May 2021 – March 2024 - Provided customer service, opened new accounts, and activated dormant accounts - Marketed SACCO products and conducted field activations - Processing teller transactions, assisted in credit and loan processing - Maintained 95%+ client retention and conducted financial literacy campaigns Umoja Dairy Cooperative Society — Accounts Assistant April 2020 – Dec 2020 - Registered new members and entered milk collection data - Handled monthly reconciliations and addressed customer queries Kenya Bureau of Statistics — Enumerator August 2019 - Conducted digital census data collection for over 100 households Education BSc in Mathematics — University of Nairobi,- KCSE — Kenyatta High School Mahiga (A-),- Data Analysis Certification, 2025 Computer Proficiency Certificate — Elite Computers College, 2016 Kenya Youth Empowerment Project Digital Skills Training, 2021 Professional Qualifications CPA Foundation Level(in progress) Key Skills - Customer Relationship Management - Loan Appraisal & Disbursement - Advanced Excel & Data Analysis - Bookkeeping & Reconciliation - Communication & Time Management - Team Leadership & Operational Support Referees Mr. Moses Irungu Maina – CloudFactory Kenya Ltd - –-Mr. Samuel N. Osoro – Family Bank Kenya Ltd - –-Mr. Linus Irungu – Amica Savings & Credit - –-Mr. Brian Kinaro – University of Nairobi - –-