KELLY OYALUNA
Nigeria | Lifecamp Estate, Abuja, Nigeria |-| -
www.linkedin.com/in/lunakelly/
Summary
Dedicated and results-driven professional with a diverse background in lead generation,
customer support, telemarketing, and executive assistance. Seeking a challenging position to
leverage my skills and contribute to the success of a dynamic organization.
Education
Federal Polytechnic Bida
November 2016 - October 2018
Higher national diploma - Public Administration
Professional Experience
Account Executive - Sales
November 2023 - August 2024
Report Owl - (Remote)
● Delivered outstanding customer support, addressing inquiries and concerns promptly
and with a high level of professionalism.
● Worked closely with product development teams to relay customer feedback,
contributing to the enhancement of product offerings.
● Sustained a commendable level of customer satisfaction, attaining a positive feedback
rating of 4.3.
● Fostered positive relationships with clients through effective communication and
problem resolution.
Lead Generation Specialist
June 2023 - January 2024
BizFuel - (Remote)
● Successfully implemented lead generation strategies
● Email Prospecting and cold calling
● Website prospecting
● Daily reporting
Customer Service Representative,
May 2022 - April 2023
Outsource Global Technology Limited
● Provided exceptional customer support, resolving inquiries and issues in a timely and
professional manner.
● Collaborated with product development teams to communicate customer feedback
and improve product offerings.
● Maintained a high level of customer satisfaction, achieving a 4.3 positive feedback
rating.
Telemarketing Specialist,
August 2021 - May 2022
Outsource Global Technology Limited
● Conducted outbound calls to prospective clients, effectively communicating product
features and benefits.
● Exceeded
sales
targets
by
20%
through
persuasive
and
customer-focused
telemarketing techniques.
● Contributed to the development of telemarketing scripts and strategies to enhance
overall campaign performance.
Executive Assistant
June 2019 - June 2021
Beyond Horizon Ventures - Akure, Nigeria
● Manage professional and personal schedules for the CEO, encompassing tasks like
agenda management, correspondence handling, call management, logistics, and client
relationship management.
● Provided comprehensive administrative support to executives, including calendar
management and travel coordination.
● Drafted and edited correspondence, reports, and presentations for senior leadership.
● Coordinated and facilitated meetings, managing agendas and action items.
Skills
-
Lead Generation
-
Customer Support
-
Telemarketing
-
Executive Assistance
-
CRM Tools (e.g., Salesforce, Zoho)
-
Communication Skills
-
Time Management
-
Problem Solving
