KELLY LOUIS CORTEZA
SOCIAL MEDIA MANAGER
CONTACT
--Jose P. Laurel st. Concepcion
batangas city 4200
WORK EXPERIENCE
SOCIAL MEDIA MANAGER
MAY 2021 - PRESENT
Developing strong and innovating digital marketing
strategies to gain more audience through designs, video
content to make a huge impact in social media
platforms.
ABOUT ME
Started working as a Data
Analyst with 8 months in
logistics industry. Consistently
delivers high accuracy of
generating results and able to
work as a team member or
independently.
Assigned as a Sales Associate
with 6 months. Able to gain
skills with extensive
experience in sales and basic
foundation of customer
service. Committed,
hardworking, with sense of
professionalism.
Experienced inbound and
outbound caller, email, and
chat in a call center setting for
5 years.
EDUCATION
TWO YEAR VOCATIONAL COURSE
STI COLLEGE BATANGAS
Information Technology
Program
GENERAL VIRTUAL ASSISTANT
MAY 2021 - PRESENT
Providing excellent service by organizing communication
via emails, virtual calls. Helping my clients to organize,
meetings or even managing contact list and calendar. A
graphic designer.
CUSTOMER SALES EXPERIENCE, TELCO SERVICES
INTERNATIONAL, MANILA
TELSTA | APRIL 2019- PRESENT
Ensures that the caller will get the most out of the telco
company by providing them the benefits of the plan,
what’s in it for the customer, and then sign up on a plan,
buy our product, or transfer their services from a
different provider (for new customers) or at least
recontract (for existing ones).
CHAT SUPPORT REPRESENTATIVE
TASKUS | MAY 2018 - JANUARY 2019
Allows us to have a text-based conversation where
customers can send their questions related with their
Moviepass subscriptions, requesting change of plan
(recontract) , providing assistance for movie check-in
and billing enquiries.
OUTBOUND COLLECTION SALES REPRESENTATIVE
THE RESULTS COMPANIES | SEPTEMBER 2017 - APRIL 2018
Reaching out our customer(s) about their late payments
or account receivable, sending reminders if necessary
or cut off their radio subscription in some cases.
Provides option to pay their bill and for possible change
of subscription in radio plans. Trying to make feel
valued and immediately make the prospect feel that
SKILLS
Customer - Oriented
Analytical and Logical thinker
Creative
Problem Solver
Team member
Sense of professionalism
we're calling for a reason.
CUSTOMER SERVICE AND SALES REPRESENTATIVE
ALORICA | MAY 2015 - MAY 2017
Provides help and excellent assistance/support with
their Xfinity Internet, TV, Voice and home security. Able
to handle billing enquiries/disputes, complaints,
activation and plan change request.
