Kelechi Nwachukwu

KELECHI PEACE NWACHUKWU Port Harcourt, Rivers State. | - |- PROFESSIONAL SUMMARY Detail-oriented and tech-savvy Virtual Assistant with 2+ years of remote experience in client communication, CRM system management, and administrative support. Proven ability to manage booking changes, resolve customer issues, and deliver professional support via email and phone. Strong interpersonal skills with high levels of empathy, politeness, and accountability. Upper-intermediate English proficiency, both spoken and written. Quick learner with a results-driven mindset and a solid understanding of virtual work environments. PROFESSIONAL EXPERIENCE Virtual Assistant (Remote) FusionFlow Consulting | Dec 2023 – Present • Resolved client inquiries and booking-related issues using CRM tools and email communication. • Designed and implemented automated workflows, sequences, and lead nurturing campaigns to improve user engagement and conversions. • Provided calendar and booking coordination, including appointment setting and follow-ups. • Managed administrative records, internal databases, and organized task schedules. • Delivered support with empathy, professionalism, and strong communication in a remote environment. Financial Secretary (Intern) Okangaoziri Chambers | Jul 2019 – Dec 2019 • Handled financial documentation, organized records, and generated monthly financial summaries. • Assisted with general office administration and supported efficient internal operations. • Engaged in client-facing communication and supported task scheduling. EDUCATION Bachelor of Technology (B.Tech.) – Financial Management Technology Federal University of Technology, Owerri, Nigeria | 2016 – 2022 TECHNICAL & ADMINISTRATIVE SKILLS • CRM Systems (HubSpot, Freshdesk, Zendesk), Microsoft Office Suite, Google Workspace • Email Handling, Calendar Management, Booking Coordination, Data Entry • Remote Communication Tools, Lead Management • Travel & Schedule Planning SOFT SKILLS • Problem Solving and Critical thinking • Proactive and Self-Driven • Advanced English Communication Skills • Team-Oriented and Adaptable TECH SETUP • Reliable Laptop • Stable Internet Connection • Comfortable Working in CRM Systems and Remote Tools REFERENCES Available upon request.