Kelechi Ibe

KELECHI AMOS IBE, MSc - | Abuja-Nigeria |-| LinkedIn.URL PROFESSIONAL SUMMARY An experienced and result driven Project Manager & Business Solutions Analyst with over 6 years of cross-industry expertise (healthcare, finance, energy, telecom), leading end-to-end IT, operational, and multifaceted projects from conception to completion. A proven track record of delivering high-quality results on time and within budget by aligning technical solutions with business objectives, reducing operational costs and accelerating project timelines. Dedicated to continuous improvement and fostering innovation, collaboration, and measurable outcomes to drive success. EDUCATION AND PROFESSIONAL CERTIFICATION Master of Science (MSc.) In Digital Transformation Nexford University, UNITED STATES OF AMERICA 2023 Grade: Distinction Master’s in Business Administration (MBA) In Artificial Intelligence (AI) Nexford University, UNITED STATES OF AMERICA 2023 Grade: Distinction Bachelor of Technology (B.Tech.) In Information Technology (IT) Federal University of Technology Minna, Niger State, NIGERIA 2016 Grade: Second-Class Upper TRAINING AND CERTIFICATION • • Project Management Professional Certificate | Coursera| • Advance Forex Trading | Frankie FX Academy | • Corporate Finance | Financial Institution Training Center (FITC) | - Elements of AI |University of Helsinki| PROFESSIONAL EXPERIENCE PROJECT MANAGER | DIGITAL ehealth SOLUTIONS | Abuja Nigeria | 2024 – Present • Spearheaded end-to-end management of a refinery rehabilitation projects across various states in Nigeria, delivering modernized infrastructure and a high operational efficiency gain while adhering to strict safety, budget, and timeline constraints. • Collaborated with clients and senior leadership to deliver weekly progress reports, secure permits, and align scope changes with project objectives, ensuring 100% stakeholder satisfaction. • Managed project budgets by optimizing costs via vendor negotiations, lean construction practices, and strategic procurement planning. • Reduced project risks through proactive risk assessments, HSE audits, and mitigation strategies, achieving zero losttime incidents across site hours, and by supervising daily field operations, including PPE compliance. • Planned and executed tank cleaning, sludge removal, and site remediation, ensuring alignment with environmental permits and client specifications. BUSINESS SOLUTIONS ANALYST | SUB-URBAN FIBER CO. LTD | Abuja Nigeria | 2023 – 2024 • Designed and implemented data-driven solutions to streamline fiber-optic network deployment, reducing operational bottlenecks and accelerating customer onboarding timelines. • Conducted market research to identify emerging trends in broadband demand, recommending scalable infrastructure upgrades that positioned the company to capture underserved regional markets. ©Azurius • Led end-to-end execution of fiber-to-home (FTTH) projects, including scope definition, resource allocation, and post-deployment analytics, achieving on-time delivery across high-priority zones. • Partnered with network engineers, sales teams, and C-suite executives to translate business requirements into technical specifications for fiber network expansions, ensuring alignment with the budget. • Ensured adherence to national telecom regulations and data privacy standards (GDPR, NCC guidelines) during network upgrades and customer data migrations. CUSTOMER SERVICE MANAGER | UNITED BANK FOR AFRICA PLC | Abuja Nigeria | 2019 – 2023 • Led and mentored a team of seven (7) customer service representatives, fostering a high-performance culture that achieved an 80% improvement in customer satisfaction scores through targeted coaching and KPI tracking. • Enforced strict confidentiality protocols for client data and bank records, ensuring zero breaches during tenure and alignment with Nigeria’s financial regulations (NDIC, CBN). • Designed and delivered monthly workshops on conflict resolution, product knowledge, and CRM tools, thus boosting the team productivity. • Implemented initiatives that resolved escalated client issues promptly; and adopted feedback-driven strategies (e.g., post-service surveys, loyalty programs) that identified pain points and tailored solutions that boosted customer retention. • Partnered with IT, marketing, and compliance teams to align service standards with organizational goals, contributing to the growth in branch profitability, by improving cross-departmental communication and client data accuracy. TECHNICAL SKILLS ✓ ✓ ✓ ✓ ✓ ✓ ✓ All Microsoft Office Tools | Advanced Trello and Gantt Project Management Tools| Intermediate Corel draw and Canva softwares | Intermediate Power BI and SQL Data Analytics Tools | Intermediate Stakeholder Engagement Risk Management Report Development SOFT SKILLS ✓ Time Management and Organization Skill ✓ Problem Solving and Active Team Player ✓ Field Work & Conflict Resolution ✓ Effective Client Communication ✓ Team Leadership and Training PERSONAL PROJECT AND INTERESTS PERSONAL PROJECTS AND PUBLICATION: • Reasearch project| Topic: Protecting Critical Infrastructure in Nigeria: A framework for Integrated Cybersecurity Approach | Published on Researchgate Website | Authors: Kelechi Amos Ibe and Young Destiny A.| 2023 • Voluntary teaching service | Topic: Microsoft Office Tools Awareness| Location: Federal University of Technology Akure | 2015 INTERESTS: • Networking, Data Analytics, Football, Travelling, Teaching, Storytelling. REFERENCES To be provided on request.