Kek Kim Poh

Contact 16 Jalan Bendahara 1 Taman Puteri 83000 Batu Pahat Johor, Malaysia- (Mobile)- www.linkedin.com/in/kim-pohkek-38590b1a1 (LinkedIn) Top Skills Administration Operations Management Customer Service Languages Mandarin (Native or Bilingual) English (Full Professional) Malay (Professional Working) Kim Poh Kek IT and Business Professional (Management and Consultant Level) Batu Pahat, Johore, Malaysia Summary My knowledge, expertise and experience cover almost all areas of IT and small-to-medium business. I specialise in the following areas: * * * * * * * * IT management IT project management Software development General management Operation management Customer service Administration Problem solving I am proud of my ability to resolve complex problems and deadlocks and revive stalled IT projects. I would like to highlight the following facts: * A company had a project intended to be handled by me. After I left, it paid RM3000 a man-day to a software provider for the project. * A company had two "dead" projects and unrecoverable outstanding amounts of more than RM300000. After I took over, the projects reborn and the outstanding amounts were fully collected. * A company tried to sell its product by telling the customer that if he bought the product, I would personally manage the project. * A company missed the opportunity to save RM4800 on network maintenance a month after I left. * A company had a project worth RM2.6 million. I sustained the project but months after I left, the company lost the business. * The business of a company collapsed with loss of customers after I left. I was employed back later to revive the business. Page 1 of 13 * A company used to have a stalled CCTV project which was then completed by me. * I upgraded a company's IT infrastructure while at the same time, reduced its IT expenditure. * I improved the IT procedures and audit reports of two companies. * I detected frauds amounting to more than RM300000 and had recovered more than RM200000. * A company had a poorly maintained, manual record of warehouse transactions for five months which was cleaned up and digitised by me in a week. * A company did not have a purchasing procedure and had been having fraudulent activities in the purchasing process. I implemented and enforced a purchasing procedure and had since then eliminated frauds. * A company did not maintain proper book-keeping and inflow and outflow of cash were not transparent. I implemented and enforced proper book-keeping and cash management. Experience Bijas Enterprise Sdn Bhd General Manager January 2022 - Present (2 years 3 months) Batu Pahat, Johore, Malaysia Management of the following companies: Bijas Enterprise * Day-to-Day Operation, including, * Sales * Processing of Loans * Administration * Transaction Recording * Preparation of Loan Agreements * General Paperwork and Document Filing * Account Management * Account Keeping and Maintenance * Monitoring of Accounts Page 2 of 13 * Oversight of Collection * Finance * Management of inflow of cash Bijas Mediserve Management and oversight of the business * Management and oversight of day-to-day operation * Detection of frauds * Establishment of company policies, rules and regulations * Formulation, implementation and enforcement of purchase procedure and stock movement procedure between branches * Process improvement * Problem solving * Provision of guidance and motivation to staff members J Motorworks Management and oversight of the business * Management and oversight of day-to-day operation * Audit of account and cash movement * Formulation, implementation and enforcement of purchase procedure * Implementation and enforcement of proper book-keeping and cash management * Provision of guidance to staff members Bijas Management Services Management and oversight of the business * Management and oversight of day-to-day operation * Implementation of proper book-keeping and cash management * Provision of guidance to staff members Page 3 of 13 Bijas Enterprise Manager March 2014 - July 2016 (2 years 5 months) Batu Pahat, Johor, Malaysia Management of the Business. In Particular, Be In Charge of the Following Functions of the Business: * Day-to-Day Operation, including, * Sales * Negotiation of Loans * Processing of Loans * Administration * Transaction Recording * Preparation of Loan Agreements * General Paperwork and Document Filing * CTOS Enquiries and Reporting * Account Management * Audit of Transactions * Account Keeping, Maintenance and Adjustments * Monitoring of Accounts * Negotiation of Accounts * Overseeing of Collection * Recovery of Debt * Finance * Management of inflow of cash * Provision of Management Reporting Liebherr Appliances Kluang Sdn Bhd Manager - IT June 2012 - September 2013 (1 year 4 months) Kluang, Johor, Malaysia Be Head of IT Department * Management, oversight and be the person-in-charge of IT Department * Management reporting of IT issues and status * Provision of consultation and advice on IT-related matters to senior management Page 4 of 13 * Provision of guidance and advice to IT personnel * Administration * Recruitment of IT personnel * Identification of weaknesses and areas for improvement * Review, formulation and enforcement of IT policies and procedures * Liaison with hardware and software vendors * Evaluation of hardware and software products Provision of Hardware and Software Support and Troubleshooting Program Modification and Debugging Be the Local Project Manager and Primary Contact for the INFOR Project Lead and be in Charge of CCTV and Human Resource Management System Projects: * Evaluation of suppliers and products * Project costing * Definition of project scope * Analysis and requirements definition Trisilco Solutions Sdn Bhd Assistant Project Manager November 2011 - May 2012 (7 months) Kuala Lumpur, Malaysia * Be in Charge of Johor Port Berhad ERP II Project Duties and responsibilities: * Management reporting of project issues and status * Liaison with and management of sub-contractors * Communication with Johor Port, representing company and sub-contractors * Project planning, scheduling, tracking and co-ordination * Requirements specifications * Problem investigation and resolution Page 5 of 13 Turning Point Cafe Manager September 2007 - October 2011 (4 years 2 months) Batu Pahat, Johor, Malaysia Person in charge of the entire cafeteria business and operation -- operation management, customer service, human resource management, purchasing, etc. New Paradigm Technologies Sdn Bhd System Analyst September 2005 - October 2007 (2 years 2 months) Kluang, Johor, Malaysia Visited Caelygirl (M) Sdn Bhd and PCCS Group Berhad * Preliminary study Participated in System Installation for Maxlin Garments Sdn Bhd * Formulation of training plan * User training Lead and be in Charge of the Following Projects: * Garmate system at Sinwah Industries Sdn Bhd * Garmate system at Bo Fung Industries Sdn Bhd * Payroll system at Sinwah Industries Sdn Bhd * Payroll system at Bo Fung Industries Sdn Bhd * Formulation of project plan * Project scheduling, co-ordination, tracking and monitoring * Analysis and requirements definition * Design of functions/features, screens and reports * Testing of programs and system * Training and support * Implementation * Problem investigation and resolution Page 6 of 13 Lead and be in Charge of the Production Planning and Control Project * Formulation of project plan * Project tracking and monitoring * Requirements specifications * Design of functions/features, database tables, menus, screens and reports * Walkthroughs of requirements and design * Program modification * Testing of programs and system * Training Lead and be in Charge of the Multiple-Shipment per Manufacturing Order Assignment * Planning, scheduling, co-ordination, tracking and monitoring of activities Lead and be in Charge of the Following Project: * Customisation of Garmate system for Beauty Electronic Embroidering Centre * Analysis and requirements definition Others * Pre-sale presentation of the Garmate system * Identification of areas for improvement Asia Insurance (Malaysia) Berhad Senior IT Executive July 2002 - September 2005 (3 years 3 months) Kuala Lumpur, Malaysia Be Head of IT Department * Oversight & be the person-in-charge of IT Department * Mgmt reporting of IT issues & status * Provision of opinion & advice on IT-related matters to senior mgmt * Provision of guidance & advice to IT personnel Page 7 of 13 * Administration * Recruitment of IT personnel * Identification of weaknesses & areas for improvement * Review of IT policies & procedures * Liaison with hardware & software vendors * Evaluation of hardware & software products Mgmt of PREMIUM System * Oversight & monitoring of system performance * Support & trouble-shooting * Problem investigation & resolution * Oversight, monitoring & handling of requests to vendor * Program testing * Program implementation Handling of User Requests for Reports * Requirements definition * Design of reports * Program coding & testing * Preparation of reports * Implementation Handling of User Requests for Hardware & Software * Assessment of present hardware and/or software in use, if any * Sourcing of products, evaluation of products, prices & vendors * Recommendation & seeking of senior mgmt approval if purchases are required Initiated & be in Charge of Local Area Network Upgrade * Evaluation of old local area network * Evaluation of products, prices & vendors * Preparation of proposal and costing & recommendation to senior mgmt Page 8 of 13 * Implementation support Initiated & be in Charge of Acquisition of New PREMIUM Server * Evaluation of current server * Evaluation of products, prices & vendors * Preparation of proposal & costing & recommendation to senior mgmt Initiated & be in Charge of PREMIUM & Progress Updates * Evaluation of current versions * Evaluation of latest versions * Preparation of proposal & costing * Project planning, schedulling, tracking & co-ordination Be in Charge of JPJ - Insurance Link Project * Study of requirements * Evaluation of products, prices & vendors * Preparation of proposal & costing & recommendation to senior mgmt * Design of network & connectivity RHB Bank Berhad Systems Engineer January 1999 - July 2002 (3 years 7 months) Kuala Lumpur, Malaysia Be in Charge of the Following in Line with IBS Implementation & the Re-writing of Credit Card In-house Customised Reports in Line with the Ex-Kwong Yik Bank Merger Project * Autodebit feature of CardPac * Conversion of cardholder master file * Re-writing of in-house credit card reports * Requirements definition * Identification of necessary changes Page 9 of 13 * Design specifications, coding, modification, testing & debugging of programs and JCLs * Implementation Be an Active Member in the Secure Electronic Transaction (SET) Project Team * Specification & design of transaction log file & processing * Coding, modification & testing of programs & JCLs * System testing * Be in charge of batch processing & report generation Be in Charge of the Following CardPac Compliances: * CX2023 through CX2035 * Formulation of project plan * Project scheduling, co-ordination, tracking & monitoring * Study & application of vendor-supplied changes * Modification, testing & debugging of programs & JCLs * System testing * Design & formulation of implementation procedure * Implementation Participated in the Ex-Kwong Yik Bank Merger Project * System testing * Implementation support Be in Charge of the Merchant EDC Pool Rebate Payment Assignment * Design specifications for file, program & JCL * Coding & testing of program and JCL * Formulation & implementation procedure Page 10 of 13 Be in-charge of CardPac in the Y2K Regression Test (Phase III) & the Y2K Mock Test * Preparation of JCLs & files * System testing & support * Co-ordination of activities * JCL & program recovery Be in Charge of the Card Centre Merchant Autopay Project * Requirements specification * Design of file * Design specifications, coding & testing of program and JCL Participated in the SG CardLinK Loyalty & Co-Branding Project * Study & application of vendor-supplied changes * Program debugging * Problem investigation * System testing Southern Bank B Analyst Programmer January 1996 - December 1998 (3 years) Kuala Lumpur, Malaysia Be an Active Member in the Asian CardPac 1.0 Project Team * Coding, modification, testing and debugging of programs and JCLs * Specifications and documentation of files, JCLs and program modifications * Formulation of test data and test plan * System testing * Co-ordination of activities * Formulation of cutover plans * Be in charge of file conversion JCLs and be responsible for file conversion activities Be in Charge of CardPac Disaster Recovery Procedure Page 11 of 13 * Coding, modification and debugging of JCLs * Problem identification and resolution Handling of User Requests * Planning of activities * Requirements specification * Design specifications for reports, files, programs and JCLs * Coding, testing, debugging and documentation of programs and JCLs * Implementation Be an Active Member in the Debit Card Project Team * Identification of necessary changes * Coding, modification, testing, debugging and documentation of programs and JCLs * Design of programs and files * Co-ordination of activities * Implementation Be in Charge of CardPac on the Maestro Acquiring Project * Identification of necessary changes * Modification, testing, debugging and documentation of programs and JCLs * Formulation of test plan * System testing * Co-ordination of activities * Design and formulation of implementation procedure Be in Charge of CardPac in-house Programs for Year 2000 Compliance * Planning of activities * Study of files and date variables Page 12 of 13 Be in Charge of the Visa and MasterCard March '98 Compliances * Study of vendor-supplied changes * Application of vendor-supplied changes * Modification and testing of programs and JCLs * System testing * Co-ordination of activities * Formulation of implementation procedure Be in Charge of the OLA Account Activity Monitoring Assignment * Planning of activities * Study of vendor-supplied changes * Application of vendor-supplied changes Education University of Southern Queensland Bachelor's degree, Business Computing · (1993 - 1995) Informatics College Kuala Lumpur Advanced Diploma in Computer Studies, Computer Studies · (1991 - 1992) ICL Training Diploma in Computer Studies, Computer Studies · (1990 - 1991) Page 13 of 13