Keiziah Jyed Yana

KEIZIAH JYED YANA Purok 24 San Vicente, Panabo City |-| - SUMMARY Skilled in providing excellent customer support and handling a variety of administrative tasks. Highly diligent, detail-oriented, and passionate about delivering quality results with a strong focus on accuracy and efficiency. TECHNICAL SKILLS Account management Proficient in using CRM software Critical Thinking Video Editing Appointment Setting Social Media Engangement PROFESSIONAL EXPERIENCE Alorica Inc. - Technical Support Representative (T-Mobile Voice) June 2021 - December 2022 Customer Assistance: Offering guidance and support to customers in a friendly and professional manner. Communication: Explaining technical concepts in a clear and understandable way, regardless of the customer's level of technical expertise. Product Knowledge: Staying up-to-date with product or service information and updates to provide accurate and relevant assistance. Alorica Inc. - Subject Matter Expert (Frontier Communications Non-Voice) January 2023 - December 2023 Customer Relations: Cultivate strong relationships with clients, addressing their inquiries and concerns promptly. Training and Development: Train and mentor junior account services professionals to ensure that the team has the knowledge and skills required to excel in their roles. Data Analysis: Utilizing expertise to analyze financial data and performance metrics to offer datadriven recommendations for clients and the organization. Roofing Ai Systems - Appointment Setter December 2023 - March 2024 Excellent Communication Skills: Strong verbal and written communication skills to effectively engage with potential clients over the phone, email, or chat. Persuasive Ability: Able to effectively communicate the value proposition of the product or service they are promoting and persuade potential clients to schedule appointments. Salty Roots Media - Appointment Setter/ March 2024 - February 2025 Social Media Engagement/Video Editor (Part-Time) Cold Calling: Reach out to prospects via phone or email to introduce the company and its services. Qualifying Leads: Assess the interest and fit of leads to determine if they are viable opportunities. CRM Management: Update and maintain records in Customer Relationship Management (CRM) systems to track interactions and appointments. Scheduling Appointments: Coordinate and book meetings between prospects and sales representatives LBC Express Inc. - Customer Associate December 2024 - March 2025 Shipping and Receiving: Oversee the receiving, inspection, and sorting of goods and coordinate the shipping of goods, ensuring timely and accurate deliveries. Customer Service Support: Assist in customer queries related to shipment status, tracking, or delivery issues and communicate delays or issues with shipments to customers in a timely manner. EDUCATION Bachelor of Science in Information Technology 2014