Keiziah Jyed Yana

With nearly three years of dedicated service in the Business Process Outsourcing (BPO) industry, I have honed my expertise as a Technical Support Representative and advanced to the esteemed position of Subject Matter Expert. During my tenure, I cultivated a deep understanding of customer service principles, resolving technical issues with precision and professionalism while consistently exceeding performance metrics.

Transitioning to the realm of freelancing, I have seamlessly integrated my wealth of experience into a dynamic freelance career. My proficiency extends to utilizing sophisticated Customer Relationship Management (CRM) systems, with notable expertise in the GoHighLevel CRM platform. Through meticulous attention to detail and a commitment to excellence, I have effectively streamlined processes and enhanced client relationships, driving optimal results in every endeavor.

A proactive and goal-driven individual, I am continuously motivated by the pursuit of excellence. I approach every task with a steadfast determination to achieve tangible outcomes and exceed expectations. Embracing a growth mindset, I remain receptive to constructive feedback, recognizing it as a catalyst for personal and professional development. By leveraging insights and refining strategies, I continually strive to elevate my performance and contribute to the success of each project.

In addition to my proficiency in CRM systems, I possess intermediate-level skills in graphic design and video editing. This multifaceted skill set enables me to offer comprehensive solutions and deliver captivating visual content that resonates with audiences. Whether crafting compelling marketing materials or refining multimedia presentations, I leverage my creative acumen to enhance brand identity and drive engagement.

As I embark on new professional endeavors, I am committed to leveraging my diverse skill set and unwavering work ethic to deliver exceptional results. With a steadfast dedication to continuous improvement and a passion for innovation, I am poised to make a meaningful impact in any capacity I undertake.