Keith Johnson

Keith Johnson, Technical Writer Hollywood, Florida, 33020-- Summary Technical Writer with twenty-plus years of IT and business-related writing experience. Professional Skills and Aptitudes        Extensive experience writing SOPs, end-user (how-to) guides, use cases, work instructions Extensive experience documenting nTier systems, software apps, hardware platforms Extensive experience working with SMEs, managers, technical staff, ISVs, clients/customers Microsoft Office 365 Professional, Windows 10, Ubuntu, Visual Studio, Visio, Snagit, yEd Adobe TCS, Acrobat, Atlassian Jira and Kayako, LucidChart, C, C#.NET, VB.NET, Doxygen Google Cloud, Docs, Slack, Box, Paint.net, Inkscape, Rally, Microsoft Teams and Azure Certified Product Owner (The Scrum Alliance), Certified CMM Writer (Boeing Corporation) Professional Experience Technical Writing Consultant, Hollywood, FL (10/18 – present)    Compose/edit technical documents remotely for InfoPros (located in Colorado Springs, CO). Write Kickstarter pages, business plans, resumés, and white papers for local entrepreneurs. Consult for Creative Drive, composing system documentation with detailed infographics. Technical Writer/Trainer, 1st Global Capital, Hallandale Beach, FL (12/17 – 06/18)     Composed and delivered general and admin end-user guides for new Sales/Investor portals. Composed and delivered RingCentral Communications and Salesforce end-user guides. Created user guides for Internal Business Dev Team: Salesforce Lightning, Contacts, Calendar. Worked extensively with Office 365, Salesforce, Visual Studio, RingCentral, Dropbox, and Skype. Training Manager, CSSI, Coconut Creek, FL (07/17 - 12/17)    Trained new hires on the company’s cloud-based SaaS system, VUE. Worked extensively with PowerPoint, Visio, Gimp, Snagit, Camtasia Studio, GoToMeeting. Consulted with System Architects, DBAs, BAs, Business Development Managers (SMEs). Technical Writer/Editor, EAM Worldwide, Hialeah, FL (06/15 – 06/17)    Composed CMMs (Component Maintenance Manuals) for EAM’s A320 aircraft escape slide. Composed CMMs for EAM’s life rafts, featuring RFID technology and safety/survival kits. Worked extensively with Microsoft Office 2013, SolidWorks, AutoCAD, Vault Doc-Manager. (Keith Johnson, Technical Writer, Page 2/2) Technical Writing Consultant, Hollywood, FL (03/14 – 05/15)  Wrote portal end-user guides for two corporate clients: MyVisionExpress and SegPay. Technical Writer/Trainer, Qpay, Miami, FL (03/08 – 02/14)     Analyzed and documented the entire Qpay Transactional and Reporting System (nTier). Worked closely with Architecture, Programming, DBA, SSM, QA, and PM teams. Produced internal process documentation as well as end-user training manuals and videos. Became a Certified Scrum Product Owner (CSPO) in October, 2013 (via “The Scrum Alliance”). Technical Writer/Business Process Analyst, Trax USA, Coconut Grove, FL (02/06 – 08/07)   Documented the entire Trax Maintenance, Repair and Overhaul (MRO) software system. Worked extensively with Microsoft Office 2000 and AuthorIT. Technical Writer/Business Process Analyst, Bayview, Coral Gables, FL (02/05 – 01/06)   Documented the entire loan “pipeline” process at Silver Hill Financial (Bayview subsidiary). Worked extensively with Microsoft Office 2000 and FrontPage 2000. Technical Writer/Report Writer, Broward County, Fort Lauderdale, FL (02/02 – 02/05)    Analyzed legal and financial data at Broward County’s Support Enforcement Division (SED). Composed accurate data-based summaries and reports. Worked extensively with Microsoft Office 2000 and FACC (Broward records database). Technical Writer/International Trainer, Star Media Mobile, Miami, FL (01/00 – 08/01)    Composed/delivered technical training for Star Media Mobile’s Wireless Internet Server (WIS). Traveled to field offices in Latin America to deliver training in English/Spanish/Portuguese. Worked closely with developers and business managers to ensure presentation accuracy. Education CSPO, “The Scrum Alliance”, Miami, FL MBA Equivalent, FAE/CDE, Brazil BS Philosophy, Willamette University, OR References: Available upon request. MS Education, NSU, Fort Lauderdale, FL IBM Programming Cert, CLC, Boston, MA Liberal Arts, Westminster School, CT