Kehinde Manow

Kehinde Manow CRM & Operations Virtual Assistant | Monday.com | Admin & Workflow Support - ·-https://www.linkedin.com/in/kehinde-manow/ Lagos, Nigeria PROFESSIONAL SUMMARY Detail-oriented CRM and Operations Virtual Assistant with over 5+ years of remote experience supporting startups, SMEs, and global teams across administrative operations, customer support, and data management. Currently transitioning into CRM systems and workflow automation, with hands-on experience using Monday.com for workspace creation, board setup, Excel data imports, and task organization. Strong background in admin support, CRM data handling, reporting, and process optimization. Known for reliability, clear communication, and improving operational efficiency in remote environments. CORE SKILLS & TOOLS CRM & OPERATIONS Monday.com (Workspace & Board Setup) CRM Data Entry & Management Excel / CSV Data Import Task & Workflow Organization Lead & Pipeline Tracking Reporting & Documentation Process Optimization ADMINISTRATIVE & VIRTUAL SUPPORT Email & Calendar Management Scheduling & Coordination Data Entry & Database Maintenance File & Document Management Client & Team Communication Research & Data Compilation TOOLS & PLATFORMS Monday.com, Asana, Trello Google Workspace, Microsoft Office 365 Slack, Calendly, Notion QuickBooks (view-only), PandaDoc AppFolio, Rentvine, Zillow, Redfin Canva Currently Training: Zapier · Airtable · Make.com · GoHighLevel · Advanced CRM Automation PROFESSIONAL EXPERIENCE 20Four7VA (Seconded to Centurion Security) – USA | Remote Scheduling & Operations Support SpecialistApril 2025 – July 2025 • Managed and maintained daily schedules for field officers, ensuring accuracy in time tracking and assignments. • Reviewed time punches and prepared error-free daily operational reports. • Served as first-line support for field staff via Slack, resolving scheduling and operational issues efficiently. • Assisted with operational data review using QuickBooks (view-only) to identify discrepancies. • Managed digital document workflows via PandaDoc, ensuring proper documentation and record organization. • Collaborated closely with the COO to improve internal workflows and remote support processes. • Handled sensitive data with strict confidentiality and compliance standards. Anthrodesk – Canada | Remote Customer Support & E-commerce Operations SpecialistDec 2024 – Mar 2025 • Delivered customer support via email, phone, and live chat with a strong focus on resolution speed and satisfaction. • Supported eCommerce operations including order processing, inventory updates, and product listings. • Coordinated across online marketplaces (Shopify, Amazon, Walmart, Best Buy, eBay, Kijiji). • Maintained accurate customer and order data, generating regular operational reports. • Supported outbound customer engagement campaigns for order confirmation and feedback collection. • Worked closely with leadership to streamline workflows and improve service delivery. Referrizer Agency – USA | Remote Appointment Setter / CRM SupportJuly 2024 – Nov 2024 • Conducted high-volume outbound calls to introduce digital marketing services. • Scheduled qualified appointments and maintained accurate CRM records of call outcomes. • Managed follow-ups and engagement tracking to improve booking rates. • Maintained detailed records to support sales and marketing reporting. Outlet Services Limited – Hybrid Virtual Assistant / Customer Service & CRM Support April 2021 – May 2024 • Handled high-volume customer inquiries via phone, email, and live chat with a 95% satisfaction rating. • Managed CRM systems to track customer interactions and support retention initiatives. • Coordinated calendars and scheduled 20+ meetings weekly. • Maintained and organized large email inboxes, responding to over 100 inquiries daily. • Investigated technical issues and collaborated on solutions to improve customer experience. • Supported sales, retention, and customer education initiatives. Tusen Consulting (Seconded to 11PLC) Customer Service | Accounts Receivable | Business Support July 2017 – Mar 2021 • Created and maintained a digital filing system for 500+ documents, reducing retrieval time by 30%. • Maintained customer databases, spreadsheets, and online records. • Improved customer retention by 9% through proactive product recommendations. • Led a retention and profitability project that increased customer retention by 20% and profitability by 35% in one quarter. LandreB Housing – Family-Owned Business Property Manager / Real Estate Virtual Assistant Jan 2016 – Present • Managed operations for shortlets, Airbnb, and rental properties. • Handled tenant communication, scheduling inspections, and maintenance coordination. • Managed rent tracking, expense records, and financial documentation using spreadsheets. • Maintained organized digital tenant records and reporting systems. • Conducted property research and market analysis using Zillow and related tools. • Proactively tracked lease expiration and initiated renewal processes. Dewattos Concept – Remote Executive Assistant / Virtual Assistant Jan 2015 – July 2016 • Provided administrative support including email management, scheduling, and travel coordination. • Maintained contact databases, spreadsheets, and digital records. • Supported bookkeeping and basic accounting documentation. • Used remote collaboration tools to support distributed teams. EDUCATION University of Lagos B.Sc. Accounting Lagos State Polytechnic National Diploma in Accounting CERTIFICATIONS ALX Virtual Assistance Certificate Google Data Analytics Professional Certificate VPM Solutions – AppFolio Certification Maintenance & Inspections Rent Collections & Evictions Leasing Assistance.