Kehinde Fadunsi

FADUNSI KEHINDE Jiara Martins- Nigeria. 1234 Lagos, Churchill Plaza Sault Ste Marie, ON 4378 |---| www.reallygreatsite.com | @reallygreatsite WORK EXPERIENCE Technical Support Advocate Tek- Experts Ng January 2021 to Present Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, and identifying solutions to resolve issues. Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end user issues. Following standard procedures for proper escalation of unresolved issues to the appropriate departments. Provided primary customer support to internal and external customers. Answered customer telephone calls/messages promptly to avoid on-hold wait times. Human Resource cordinator Event Dailies Limited March 2018 to April 2020,. Maintained employees satisfaction with forward-thinking strategies focused on addressing employees needs and resolving concerns. Ensured proper job postings, applications, interviewprocess and proper maintanance of record compensation and analysis Worked with managera to develop plans and execute recruitment plans. HR assistance Hycom Engineering Limited August 2016 to March 2017 Performed data entry with Microsoft Excel Assisted with various HR functions, screened and recruited qualified and potential candidate Provided basic support for employees on wide range of company services. I supported online employee portal for employees as well as applicants. I implemented new employee referal program PROFESSIONAL SUMMARY I am an experienced Human Resource Personnel who is looking to utilize expertise in the HR department at a subway development SKILLS & PROFICIENCIES Customer Relationship Management (CRM) Troubleshooting Proficient in using CRM software Good Communication skills Professional Telephone Demeanor Complaint Resolution CERTIFICATIONS Microsoft Digital Literacy, Microsoft October, 2020. Communication and Interpersonal Skills at Work. July, 2020. EDUCATIONAL BACKGROUND National Open University, Nigeria Bachelor's Degree in Computer Science 01/2015 - 03/2020 Cifman Institute of Technology and Management National Innovative Diploma: Digital Multimedia Technology 03/2012 - 07/2014