I am an experienced Technical support engineer ( ITIL certified) with more than 3 years experience, diagnosing and resolving complex issues/inquiries related to software installations, system configurations and network connectivity via chat, email and phone. I am customer focused with exceptional verbal and written communication skills. I am proficient at multi-tasking and also able to adapt to new technology. I have been recognized by one of the multinational company I worked for as Employee of the year (2023).