Kegan Egan Otei

KEGAN EGAN OTEI Virtual Assistant | Executive Assistant | Operations Support Portfolio: Click Here | LinkedIn:www.linkedin.com/in/kegan-egan PROFESSIONAL SUMMARY Results-driven Virtual and Executive Assistant with 6+ years of experience supporting founders, executives, and learning-focused organizations. Proven track record managing calendars, inboxes, onboarding workflows, community communications, and administrative coordination across remote, international teams. Highly proficient in Google Workspace, Zoom, Slack, CRM platforms, and project management tools. Adept at working independently, managing competing priorities, and ensuring smooth daily operations, enabling leadership to focus on growth. CORE COMPETENCIES •​ •​ •​ •​ •​ Calendar & Schedule Management Email & Inbox Management Mentor & Learner Onboarding Support Community Engagement & Follow-Ups Meeting Scheduling & Coordination •​ •​ •​ •​ •​ Spreadsheet & Records Organization Stakeholder & Vendor Communication Social Media & Content Coordination Online Research & Data Entry Process Improvement & Workflow Optimization WORK EXPERIENCE Executive Assistant/ Operations Assistant | iTapOnline LLC New Jersey, US (Remote) 2025 – Present •​ Managed executive inbox and calendar for a digital education platform, handling scheduling, onboarding communications, and follow-up sequences with learners and community members. •​ Coordinated onboarding workflows for the iTap Teacher Certificate Program, drafting multi-step email sequences and ensuring smooth participant communication from enrollment through event attendance. •​ Supported a 200+ community retreat (August 2025), organizing WhatsApp coordination, travel guidance, and participant communications. •​ Maintained CRM workflows in Kajabi, Keap, and GoHighLevel, resolving integration issues and ensuring accurate lead tracking and follow-up. •​ Managed social media accounts (@itaponline, @hillarymarietap), including content scheduling, bio refreshes, story highlights, and engagement monitoring. •​ Resolved technical platform issues (Zapier automations, GoHighLevel forms) and communicated resolutions to leadership in plain, non-technical language. Executive Assistant / Customer Support | Beedash LLC Florida, US (Remote) 2025 – 2026 •​ Provided high-level executive support to the CFO and leadership team, managing complex calendars, executive communications, and cross-functional operations. •​ Optimized CRM data in HubSpot, improving contact accuracy and email campaign engagement through structured follow-up workflows. •​ Managed and updated company websites (Wix and WordPress), maintaining 100% content accuracy and brand consistency. •​ Coordinated executive meetings, prepared agendas and briefing documents, and implemented AI-powered note-taking tools, reducing documentation time by 30%. •​ Supported cross-departmental projects, improving workflow efficiency and ensuring on-time delivery of key initiatives. Executive Assistant | Resources for Development Consulting Ottawa, Canada (Remote) 2024 – 2025 •​ Managed executive calendar, correspondence, and stakeholder communications for the Managing Director, ensuring seamless daily operations. •​ Coordinated multi-departmental projects, tracking milestones and improving on-time project delivery. •​ Organized corporate conferences and retreats, including a 200+ attendee annual event executed within budget with high stakeholder satisfaction. •​ Prepared board-level reports and executive presentations with 100% accuracy, supporting strategic decision-making. Executive Assistant | Balloonopolis South Carolina, US (Remote) 2023 – 2025 •​ Coordinated logistics for quarterly board meetings and investor events, ensuring seamless execution. •​ Tracked departmental budgets and processed expense reports, improving financial visibility and compliance. •​ Increased leadership productivity by 25% through workflow improvements and structured task management systems. •​ Reduced travel expenses by 15% through vendor negotiation and strategic booking optimization. TECHNICAL SKILLS & TOOLS Communication & Collaboration: Google Workspace, Slack, Zoom, Microsoft Office Suite, Outlook Project Management: Asana, ClickUp, Trello, Monday.com, Notion, Airtable CRM & Marketing Automation: HubSpot, GoHighLevel, Keap (Infusionsoft), Zoho CRM, Salesforce, ActiveCampaign, Mailchimp, Kit Content & Social Media: Canva, CapCut, Later, Meta Business Suite, LinkedIn Campaign Manager, WordPress Automation & Integrations: Zapier, Make (Integromat), Keap AI & Productivity: Claude, Fathom, Grammarly File & Document Management: Google Drive, Dropbox, OneDrive, DocuSign PROFESSIONAL CERTIFICATIONS •​ •​ •​ •​ •​ •​ Virtual Assistant Training AI Career Essentials - ALX Asana Workflow Specialist Technical Support Certification Empathy for Customer Professionals Customer Service: Problem-Solving & Troubleshooting EDUCATION B.Sc. Microbiology | University of Calabar, Nigeria REFERENCES Available on request.