Kegan Egan Otei

. KEGAN EGAN OTEI Nigeria • - •- PROFESSIONAL SUMMARY Highly organized and detail-oriented Virtual Assistant with extensive experience providing exceptional administrative support to busy professionals and entrepreneurs. Skilled in managing calendars, coordinating travel, handling email correspondence, and performing various office tasks with a high degree of efficiency and confidentiality. Proficient in using a wide range of software and tools, including Microsoft Office Suite, Google Workspace, Trello, Slack, and Asana. Demonstrates excellent communication skills, both written and verbal, and possesses a strong ability to prioritize tasks and meet tight deadlines. Adept at problem-solving and maintaining a positive attitude under pressure. Committed to delivering top-notch service and ensuring clients' operations run smoothly and efficiently. Fluent in English, offering a versatile and flexible support service to cater to diverse client needs. WORK HISTORY Virtual Assistant Balloonopolis - South Carolina/ USA 04/2023 - Current ● Managed email correspondence, achieving a response time of under 24 hours for 95% of inquiries. ● Developed and scheduled social media content on Meta platforms, increasing engagement by 30% in six months. ● Organized and tracked social media posts using Trello, maintaining a consistent posting schedule with 100% on-time delivery. ● Utilized Google Sheets to track email campaigns and research data, enhancing data accuracy and accessibility by 40%. ● Coordinated client appointments and meetings via Calendly, resulting in a 20% reduction in scheduling conflicts. ● Assisted in market research and competitor analysis, providing actionable insights that improved strategic decision-making. ● Implemented automation tools and streamlined workflows, leading to a 15% increase in overall productivity. ● Created and maintained detailed project documentation, ensuring project milestones were met and client expectations were exceeded. Social Media Coordinator Shapiro Consultants - United States 03/2023 - 04/2024 ● Developed and executed a comprehensive content calendar for Facebook and Instagram, increasing overall follower count by 25%. ● Utilized a paid scheduling tool (e.g., Hootsuite, Buffer) to automate social media posts, achieving a 100% on time posting rate. ● Created engaging and relevant social media captions, boosting average post engagement by 20%. ● Managed and optimized paid social media campaigns, successfully maintaining budgets and improving ROI by 15%. ● Generated detailed social media performance reports using analytics tools, providing actionable recommendations that enhanced campaign effectiveness. ● Monitored key performance metrics using Google Analytics and Hootsuite, identifying trends and adjusting strategies to improve reach and engagement. ● Provided monthly performance reports with data-driven insights, leading to a 10% increase in campaign efficiency and effectiveness. . ● Collaborated with the marketing team to align social media strategies with overall brand goals, contributing to a 30% increase in brand awareness. Personal Assistant to a Daycare Teacher Freelance - Remote 02/2023 - 03/2024 ● Conducted research and prepared detailed reports for various personal and business projects, ensuring 100% adherence to project deadlines. ● Created and maintained a monthly food menu for a family of four, leading to a 20% reduction in grocery expenses through optimized meal planning. ● Managed the daily and long-term schedule, including meetings, appointments, and travel itineraries, achieving a 95% on-time attendance rate. ● Tracked and categorized expenses, prepared monthly expense reports, and successfully maintained budget allocations, resulting in a 10% increase in savings. ● Coordinated and booked travel arrangements, ensuring seamless and efficient travel experiences with zero missed flights or appointments. ● Assisted with classroom activities and administrative tasks, improving overall operational efficiency by 15%. ● Implemented a digital filing system for personal and professional documents, reducing document retrieval time by 50%. ● Provided support for family events and activities, contributing to a 30% increase in event planning efficiency and satisfaction. Executive Virtual Assistant Sarah Dippity Entertainment - South Carolina/ USA 11/2022 - 01/2024 ● Managed the CEO's calendar, scheduling 100+ appointments and coordinating meetings with internal and external stakeholders, achieving a 98% on-time attendance rate. ● Arranged travel itineraries for domestic and international trips, ensuring seamless logistics and achieving a 100% satisfaction rate from the CEO. ● Coordinated and organized 10+ board meetings, executive retreats, and company events, ensuring 100% smooth execution and timely follow-up. ● Maintained confidential records and prepared reports, presentations, and documentation, reducing preparation time by 30% through efficient organization. ● Managed expenses, processed invoices, and tracked budgets, contributing to a 15% reduction in departmental overspending. ● Screened and responded to phone calls and emails, maintaining a 24-hour response time for 90% of inquiries. ● Managed the CEO's correspondence, ensuring timely responses and follow-ups, leading to a 25% increase in communication efficiency. ● Conducted research on properties and vacant lands, accurately inputting data and providing actionable insights, which facilitated informed decision-making by senior management. Virtual Assistant Privacy Bee - Roswell/ USA 10/2022 - 03/2023 ● Provided administrative support to a team of executives, ensuring all tasks were completed efficiently and within deadlines. ● Managed calendars and scheduled over 200 appointments, achieving a 95% on-time meeting attendance rate. ● Arranged travel logistics, including flights, accommodations, and ground transportation, with a 100% satisfaction rate from executives. ● Assisted with the preparation of 50+ reports and presentations, reducing preparation time by 20% through effective use of templates and organizational tools. ● Coordinated logistics for 15+ meetings and events, ensuring seamless execution and timely follow-up. ● Screened and managed incoming calls, emails, and other correspondence, maintaining a 24-hour response time for 90% of communications. ● Conducted research and compiled information for various projects, providing actionable insights and contributing to informed decision-making. ● Implemented organizational systems to streamline administrative processes, improving overall efficiency by 15%. OTHER EXPERIENCES ● Customer Service/ Social Media Assistant . ● ● ● ● ● ● ● ● Customer Service/ Office Assistant Medical Assistant- Volunteering Medical Laboratory Assistant- Volunteering Personal Assistant – Volunteering Digital Marketer - Volunteering Sales/ Customer Service - Internship Customer manager - Internship Virtual Assistant- Internship SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Calendar Management Email Handling Data Entry Travel Coordination Customer Service Appointment Scheduling Social Media Management Document Preparation Task Prioritization Problem-Solving Confidentiality Time Management File Management Invoicing Project Management Proofreading Online Research Content Creation Event Planning Vendor Coordination Note-Taking Presentation Preparation ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Spreadsheet Management Microsoft Office Suite Google Workspace Canva Zendesk Sprout Social Mailchimp Slack Chatbot Zoom Skype Acuity Calendly Hubspot Hootsuite Asana Trello ClickUp Notion LinkedIn Survey Monkey Monday.com CERTIFICATIONS AND LICENSES ● ● ● ● Technical Support Fundamentals ALX Virtual Assistant Customer Service Representative Social Media Marketer EDUCATION Bachelor of Science: Microbiology University of Calabar - Nigeria 2019