Kayla Marie

KAYLA MARIE MAPUTE-|- | Davao City | PROFESSIONAL SUMMARY Results-driven Virtual Assistant with experience in customer support, sales, lead generation, and appointment setting. Skilled in handling high-volume inbound and outbound calls, qualifying leads, and converting prospects into booked appointments. Proven ability to generate leads weekly and conduct calls, while maintaining organized CRM records and consistent follow-ups. Known for strong communication, empathy, and going the extra mile to ensure customer satisfaction and exceed performance targets. PROFESSIONAL SKILLS Customer Support Strong Attention to Details Active Listening Inbound & Outbound Calls Lead Generation Follow-up Management Good Written and Verbal Communication Appointment Setting & Calendar Management CRM Management Data Entry & Documentation Google Workspace & Microsoft Office Tools PROFESSIONAL EXPERIENCE The LeadBug Lead Generation & Appointment Setter March 12, 2025 - April 10, 2026 Generated approximately 400 leads per week using tools such as Facebook, Instagram, Indeed, Yelp, Google Business, and data scrapers; organized and uploaded leads into CRM systems. Conducted 200+ outbound and follow-up calls weekly, qualifying prospects, handling objections, and converting leads into booked appointments. Maintained accurate records in CRM, ensured consistent follow-ups, and kept lead pipelines active by responding quickly and not letting opportunities go unattended. Teleperformance Global Services Inc. Customer Support & Sales Specialist February 27, 2024 - March 9, 2025 Handled high-volume inbound and outbound calls average of 200 per fiscal period Help customer needs, and provided tailored solutions while performing product support and basic troubleshooting maintaining strong customer rapport. Consistently met sales targets by closing 4–5 mobile service lines per fiscal period and contributing to a 13% GSR sales target for internet and cable services. Utilized CRM systems and Microsoft tools such as Excel, Teams, and Outlook to document interactions, track sales, manage call logs, and ensure accurate real-time reporting and KPI compliance. LAND BANK OF THE PHILLIPINES January - April 2024 On-the-Job Trainee Assisted walk-in banking clients by providing forms, explaining procedures, and supporting branch operations including account opening, card replacements, bank certificates, statements, and document verification. Managed and updated records using Google Drive and Sheets and Microsoft Excel for tracking new accounts, bank documents, and daily cheque monitoring reports with accuracy and organization. Managed branch communication and coordination by handling emails sorting, responding, forwarding and scheduling meetings using Google Calendar for internal and inter-branch appointments. EDUCATION Bachelor of Science in Business Management School of Business | Ateneo de Davao University LANGUAGES English June 2025 REFERENCES Available upon request