Kayla Marie

I am a results-driven Virtual Assistant with a strong background in customer support, sales, appointment setting, and lead generation.

I started my career in a BPO telecommunications account as a Customer Support and Sales Specialist, where I handled high-volume inbound and outbound calls, assisted customers with their concerns, and provided tailored solutions while working toward sales targets. I consistently met performance metrics, including a 13% GSR target and closing 4–5 mobile lines per fiscal period, while maintaining customer satisfaction through empathy, active listening, and clear communication.

What sets me apart is my approach I don’t just resolve concerns, I make sure customers feel heard and supported. I go the extra mile by following up, setting clear expectations, and ensuring that every interaction leads to a positive outcome.

I then transitioned into lead generation and appointment setting, where I generated approximately 400 leads per week using platforms such as Facebook, Instagram, Indeed, Instant Data Scraper, Yelp, Google Business, Yellow Pages, Better Business Bureau, and CareerOneStop.

From these leads, I conducted outbound calls and follow-ups, averaging 200+ calls per week, with the goal of qualifying prospects and booking appointments. I ensured no lead was left unattended by responding quickly, maintaining organized records, and consistently following through until appointments were secured.

I am confident in handling both inbound and outbound communication across calls, texts, and emails. I have experience using CRM systems and dialers to track interactions, update lead information, and maintain accurate records in real time.

I bring strong execution, reliability, and initiative. I adapt quickly to new tools and I focus on keeping active, being a performer, schedules filled, and operations running smoothly while always delivering a professional, empathetic, and high-quality customer experience.