Kay Roland Mirasol
3655 Villa Alegre
Tanjay City, Negros Oriental, 6204 PH
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REAL ESTATE ADMIN ASSISTANT | TRANSACTION COORDINATOR
Highly communicative individual with strong interpersonal skills and an ability to adapt to working in team
environments. Motivated by challenge, an astute and dedicated employee working to the highest of ability
and effectively managing the challenges.
Career Summary
May 2020 - Dec 2020
Aitken Home Team | Keller Williams Atlantic Partners Southside - Transaction Partner
●
collaborate with agents and customers
●
collect eSignatures
●
ensure all deadlines are met
●
review documents
●
achieve compliance
●
manage the entire real estate transaction from pre-listing to close
Feb 2019 - May 2020
Remote Virtual Outsourcing - Co-Founder and Chief Operations Officer
● Demonstrated Workforce Management software knowledge (i.e. Genesys and/or related
tools)
● Develop and maintain working relationships with internal clients
● Develop and manage the operating groups O&M budget and expenditures ● Develops and
implements new processes and procedures to improve operating efficiency, timeliness and
workflow coordination
● Develops existing supervisors and key team members focusing on the departments
succession planning and cross-training endeavors
● May have responsibility or provides input for budget/expense management, reporting and
forecasting
● Performs other duties as assigned
Jun 2017 - Mar 2019
Portland Real Estate Group, Keller Williams Realty - Transaction Coordinator
● Assigns new listing numbers and creates files for all executed listing/commission
agreements
● Database maintenance and management Organizing and coordinating client & team
meetings, Develops meeting agendas, takes minutes. Tracks action items
● General administration
● Performing the administrative duties required during each stage of a transaction from
contract to closing. Duties include: Opening escrow - Communicating updates to clients,
agents, lenders, title companies and other people involved in the transaction.
2
Aug 2016 - Apr 2017
Visaya Knowledge Process Outsourcing - Subject Matter Expert | Team Lead
● Improve and develop the process, working methods and tools
● Make recommendations on changes to existing policies and procedures ●
Maintain the configuration management database (CMDB) and maintain system
documentation
● Manage the baseline configuration for all-project related work for project oversight as well
as office-level oversight and control
● Produce new and maintain existing Operating Procedures and Training Materials related to
Data Quality and Maintenance
Jan 2016 - Jul 2016
Visaya Knowledge Process Outsourcing - Outreach Consultant (Medical Retrieval)
● Assist in and support the development of process improvements and continuous learning ●
Assists Manager with workload balancing
● Communicating with customers in their native language by telephone, email and online to
provide outstanding service
Education
Jun 2011 - Apr 2015
Diaz College - Bachelor of Science in Business Administration (Graduate)
Jun 2009 - Apr 2011
Silliman University - Bachelor of Science in Information Technology
