Kavita Wankhede

Portfolio Kavita Wankhede Ecommerce Account Manager & Customer Support Expert About Me I’m an experienced Ecommerce Account Manager & Customer Support Specialist with a proven track record of helping online businesses run smoothly, communicate better with customers, and boost operational efficiency. With over 5 years of experience, I’ve supported multiple Shopify, Amazon, and Etsy stores — handling everything from customer service and order management to refunds, listings, and HR support. I work with tools like Shopify, Gorgias, Zendesk, AliExpress, PayPal, and Meta Ads, and I always aim to provide thoughtful, prompt, and reliable service. Whether you're looking for someone to manage your entire store backend, handle support tickets, or assist with HR/admin tasks — I can step in, get organized, and keep things moving. Skills and Expertise 🛒 Store & Order Management Order processing, tracking, and return handling (Shopify, Etsy, Amazon) Product listing creation and updates Inventory updates & supplier coordination (AliExpress, CJ Dropshipping, etc.) Managing unavailable or delayed products with professionalism COGS sheet updates and cost tracking for financial clarity 💬 Customer Support (Email, Live Chat, Social Media) Replying to customer inquiries using Gorgias, Zendesk, Gmail Solving refund/return issues and avoiding chargebacks Offering personalized, clear, and honest responses Social media comment moderation (Facebook/Instagram) Photo Editing Typography Skills and Expertise 💼 Ecommerce Admin & HR Support Recruitment coordination (posting jobs, screening candidates) Onboarding support (welcome emails, policy documentation) Internal record keeping & admin tasks (Google Sheets, Docs) Team coordination using Slack, Trello, Notion 📈 Ad Support & Performance Checks Basic setup and monitoring of Meta (Facebook/Instagram) ad campaigns Tracking performance and noting suggestions for improvement Photo Editing Typography ✅ Customer Support via email, live chat & social media (Gorgias, Zendesk) WHAT I BRING TO THE TABLE ✅ Order Management – order tracking, refunds & returns (Shopify, AliExpress, PayPal) ✅ Product Listing & Optimization (Shopify, Amazon, Etsy) ✅Dispute & Chargeback Handling – fast resolution to protect business revenue ✅ Facebook/Instagram Comment Moderation – clean brand presence ✅ Ad Campaign Support – ad set creation, performance monitoring ✅ HR Assistance – recruitment, onboarding & employee communication PROFESSIONAL EXPERIENCE Ecommerce Account Manager & HR AssociateEcommerce Services Provider —- Managed store operations on Shopify, Amazon, and Etsy — including listings, inventory, and order flow. Delivered timely, empathetic customer support via Gorgias and Zendesk across multiple brands. Handled refund requests, item unavailability, returns, and PayPal disputes — reducing chargebacks by over 50%. Coordinated with suppliers and logistics partners (AliExpress, local vendors) to resolve fulfillment issues. Moderated comments on Facebook and Instagram to maintain a positive brand image. Assisted internal HR team with hiring, onboarding, and employee policy documentation. Client Results ✔Shopify Reduced refund processing time by 60% across 5+ stores ✔caseHelped reduce chargebacks by 50% through proactive handling ✔email/chat Maintained 95%+ CSAT scores with fast and caring support ✔performance Successfully managed 10+ stores with consistent ✔improving Maintained accurate COGS and supplier records, financial visibility Tools I Work With Shopify, Amazon Seller Central, Etsy Gorgias, Zendesk, Dropshipping PayPal, AliExpress, CJ Google Workspace (Docs, Sheets, Gmail) – including COGS tracking Trello, Slack, Notion Meta Ads Manager (basic support) Why Choose Me? ✔Shopify, 5+ Years Ecommerce Expertise – Skilled in managing Amazon, and Etsy stores. ✔support Customer Support Pro – Fast, friendly, and reliable via Gorgias & Zendesk. ✔handle Detail-Driven – I keep COGS updated, track orders, and refunds like clockwork. ✔suppliers Supplier Coordination – Smooth communication with to avoid delays. ✔customers. Problem Solver – I handle issues before they affect your ✔hand-holding Dependable & Easy to Work With – Quick to adapt, no needed. Let’s Work Together! Kavita Wankhede Contact Information -📞 - 📍 Bhopal, India If you're looking for someone who can take ownership, track performance, communicate with suppliers, and help your ecommerce business grow — I’m ready to help. I value clear communication, long-term partnerships, and getting things done right. Let’s connect and get started!