Kavita Wankhede

My name is Kavita, and I’m a freelance Virtual Assistant with over 5 years of hands-on experience in e-commerce support, order management, and customer care. I’ve worked with growing online stores and marketplaces, helping them stay organized, respond faster to customers, and improve their day-to-day operations.

Here’s a quick look at what I can help you with:

• Customer Support via email, live chat & social media (using Gorgias, Zendesk, Shopify Inbox)
• Order & Returns Management, tracking updates, and smooth issue resolution (Shopify, AliExpress, PayPal)
• Product Listings – uploads, edits, and optimization (Shopify, Etsy, Amazon)
• Comment Moderation on Facebook & Instagram
• Support with Ad Campaigns – basic ad set creation & performance tracking
• Dispute & Chargeback Handling
• HR & Admin Tasks – recruitment, onboarding support, and SOP/policy updates
• Hands on experience with tools: Slack, Notion, Shopify, Google Workspace (Docs/Sheets), Zendesk, Gorgias, Helpscout, Reamaze, Trello, WeChat, ServicePoint, Hubstaff, Zoom, and Google Meet 

I’m reliable, detail-focused, and always aim to bring a calm and friendly tone to every task I handle. While I’m not a native English speaker, I’m confident in my written communication — clear, on-brand, and always professional.

If you're looking for someone proactive, organized, and easy to work with, I’d love to be part of your team. Please feel free to reach out if you'd like to chat further.