Katrina Santiago Palmario

KATRINA S. PALMARIO PROFESSIONAL SUMMARY Experienced Claims Specialist with a proven track record of collaborative teamwork and delivering results. Demonstrates expertise in claims analysis, risk evaluation, and conflict resolution, with a reputation for reliability and adaptability in fast-paced environments. Recognized for strong communication skills, strategic problem-solving, and a results-oriented mindset that consistently supports organizational objectives SKILLS • Project Management • Effective Communication • Time Management • Health Insurance Critical thinking Claims Analysis Stress tolerance Leadership EDUCATION Bachelor of Science in Business Administration major in Banking and Finance Our Lady of Fatima University, Valenzuela Campus WORK HISTORY Senior Claims Associate Manulife Business Processing Services • • • • • May 2022 - June 2025 Manage Coordination of Benefits (COB) and Health Care Spending Accounts to identify discrepancies and enhance the accuracy of claims processing. Review and analyze medical records and policy documentation to assess claim validity and coverage eligibility. Make determinations on claim approvals or denials in accordance with policy guidelines, supporting evidence, and investigation results. Handle high-priority claims transactions using V3 migration tools and Citrix systems. Communicate with members and providers via email to request additional documentation or clarification as needed. Toll Booth Collector Metro Pacific Tollways Corporation • • • • JUNE 2013 – MARCH 2017 March 2021- May 2022 Receives cash payments from customers records amount received. Provide excellent customer service to ensure satisfaction Providing change and receipts to drivers Reporting any discrepancies in collections Site Project Engineer FEBRUARY 2018 – DECEMBER 2019 Smart communication, Inc. • • • Negotiate lease acquisitions and lease amendments required for telecommunications installations. May serve as a point of contact for the community and/or government agencies. Prepare or oversee preparation of tower company collocation applications.