Katrina Marquez

KATRINA D. MARQUEZ Address: # 144 R Martinez Street Dalig Antipolo Riza 1860 Mobile:- Email:- BORN: September 18, 1984 STANDS: 5 feet 4 inches LANGUAGE SPOKEN: Tagalog and English WORK HISTORY: HIPSTR INC April 10, 2021 – January 31, 2025 Senior Operations Lead Boutique Rugs LLC August 20, 2020 – April 1, 2021 Customer Service Representative MAKLOOK CORPORATION October 22, 2019 - July 22, 2020 Chat Support Specialist for an online gaming account CONCENTRIX July 2018 – July 24, 2019 Technical Support Representative Project Avalon Quantrics August 2017 – July 24, 2018 Technical Support Representative Dell – Small Business ACQUIRE ASIA PACIFIC LG C Left Wing, Lower Ground Floor Worldwide Corporate Center Shaw Boulevard, Mandaluyong City Philippines January 7, 2013 – November 2015 Position: Customer Correspondence Specialist (Email And Chat Specialist) STARTEK PHILIPPINES Eton Cyberpod Ortigas Pasig City March 22, 2011 – July 15, 2011 Position: Customer Service Representative TELEPERFORMANCE PHILS INC March 20, 2006 – June 26, 2009 Edsa Central Shaw Boulevard Mandaluyong City Telephone- Position: Customer Service Representative CJC CUSTOMS BROKERAGE Room 504 First United Bldg. Escolta St. Sta. Cruz Manila Telephone- August 2004 – February 2006 Position: Customs/ Importer Representative OFFICE OF THE DEPUTY COLLECTOR FOR OPERATIONS South Harbor, Port of Manila September 2001 – August 2004 Position: Encoder/ Secretary JOB DESCRIPTION: 1. Leadership & Team Management – Ability to oversee, train, and support staff, ensuring smooth event operations. 2. Customer Service – Excellent communication and interpersonal skills to engage with clients and ensure a great photo booth experience experience. 3. Technical Proficiency – Understanding of photo booth equipment, cameras, lighting, printers, and software. 4. Problem-Solving – Quick thinking to troubleshoot technical or logistical issues during events. 5. Event Coordination – Ability to manage schedules, logistics, and client expectations for seamless execution. 6. Marketing & Branding Knowledge – Familiarity with social media, branding, and customer engagement to enhance event exposure. 7. Attention to Detail – Ensuring high-quality photos, proper equipment setup, and a smooth user experience. 8. Time Management – Efficient handling of multiple events, setups, and team coordination. 9. Customer Service - Handled calls for customers who have some inquiries 10. Basic Troubleshooting - Responsible for basic troubleshooting 11. Sales - Upselling new products and services to customers 12. Email and Livechat - Corresponding to customers via email and livechat 13. Escalations - Handling customer’s complaints and escalations. 14. Assigned POC of the team EDUCATIONAL BACKGROUND College Level: Philippine Maritime Institute Year 2003 (Undergraduate) High School Level: La Immaculada Concepcion School Year 2001 Elementary: St. Paul’s College of Pasig Year 1997 Collegio de San Agustin Year 1994 OTHER SKILLS AND HOBBIES 1. Computer Literacy in MS Word, Excel and Powerpoint Fluency in English 2. Good Communication Skills 3. Developing and executing strategic operational plans to improve performance and efficiency. 4. Managing and optimizing business processes, ensuring alignment with company objectives. 5. Leading and mentoring teams to achieve operational goals and KPIs. 6. Analyzing operational data and providing actionable insights for continuous improvement. 7. Collaborating with stakeholders across departments to streamline workflows and improve customer experience. 8. Implementing technology-driven solutions to enhance operational capabilities. 9. Ensuring compliance with industry regulations and company policies. CHARACTER REFERENCE: RONALDO STA. ANA Financial Advisor, JP Morgan Chase- ROSELER MALINLIN Assistant Supervisor, Dampa Sa Jenny’s Restautant- RJ LIBELO Technical Support Representative, Concentrix-