Katrina Mae Rivera

Katrina Mae Rivera CUSTOMER, TECHNICAL SERVICE REPRESENTATIVE AND CHAT/EMAIL SUPPORT SPECIALIST/APPOINTMENT SETTER WORK EXPERIENCE APPOINTMENT SETTER INTRODUCTION Experienced customer service professional with 8 years in the call center industry. This includes telephone customer service, technical support and chat/email specialist. specialist. Excellent communication skills. HARBOURTOUCH POS SYSTEMS | June 2020 - September 2020 Schedule appointments for our sales representatives to meet with prospective customers or for customers to attend sales presentations. REAL ESTATE COLD CALLER SKILLS AND EXPERTISE Excellent Communication skills Social Media Management Good Problem solving skills Time management Willingness to learn CONTACT ME AT: Number:- Email:- Address: Brgy. 33-B Lapaz, Laoag City, 2700 ACADEMIC BACKGROUND FAR EASTERN UNIVERSITY Bachelor of Science in Nursing, 2007 TRUE BLUE REALTY | March 2020- April 2020 Calling homeowners to see if they are interested in selling their property, collecting general information about the property, the seller's motivation, and attempting to establish rapport with the prospect seller. DATA ENTRY LEVEL January 2020- February 2020 Transcribing data from one form to another and Web searching Copying information from one record to another. Modifying, updating, and correcting data. Performing data inquiries and searches on automated systems. WORK EXPERIENCE CHAT /EMAIL SUPPORT Conduit Global formerly known as Kgb Philippines | January 2017 - June 201 9 Respond to customer queries in a timely and accurate way, via chat or email to answer questions, solve problems and troubleshoot. Monitor customer complaints on social media and reach out to provide assistance TECHNICAL SUPPORT TELUS | February 2014 - December 2017 MY INTEREST I like playing board games and word puzzles with my friends and family when I have free time. I also love playing tennis and listening to music. Beautiful music can help me feel relaxed and makes me happy. TOOLS USED Microsoft Office, Google Sheets/Calendar, G-Suite Salesforce, Zoom, Time doctor, Zendesk, Slack, I also have basic knowledge in Photoshop, Canva and other tools. Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback .Talking to customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. CUSTOMER SERVICE CONVERGYS | August 2011 - November 2013 Helped company attain the highest client service ratings - earned high marks in all categories including communication skills, listening skills, problem resolution, and politeness. Build rapport by offering information and services beyond the customer’s initial inquiry. Be available to handle member inquiries, answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.