KATRINA GUMAFELIX
Executive Virtual Assistant | Chat and Email Support Expert | Ecommerce Virtual Assistant | Shopify Specialist | Go High Level
Specialist | Quality Assurance Specialist | Instagram Outreach Specialist
| General Admin Virtual Assistant
TOOLS & CRM
PROFESSIONAL EXPERIENCE
Zoom
MS Office
Google Meet
Google Suite
Skype
FreshDesk
Slack
Go High Level
Discord
Shopify
WhatsApp
ChatGPT
Canva
Magical AI
Microsoft
Bitly
Designer
Amazon
CapCut
AliExpress
Grammarly
Calendly
DeepL
Magical AI
Orbio World
2022 – Present
Email Support Virtual Assistant
Managing emails to prioritize urgent concerns
Tracking the status of orders
Assisting customers with modification and/or cancellation concerns
Assisting customers with return and refund requests
Helping customers to troubleshoot device issues
TeleTech
2021 – 2022
Quality Assurance Specialist
Input high volume of data through Google Sheets and MS Excel
Prepared documents for client and team review
SKILLS & EXTRAS
Facilitated calibration meetings
Notated minute of the meetings
Customer Service
Monitored live chats
Email Management
Facilitated pre-shift meetings to discuss critical updates
Travel Management
Calendar Management
ReplayItMedia
File Management
Instagram Outreach Specialist
Document Preparation
Data Entry
Reached out and sent DMs to leads
Generated leads
Online Research
Lead Generation
LTV-Labs
Appointment Setting
Instagram Outreach Specialist | General Admin VA
AI Testing
2022 – 2022
Reached out and sent DMs to leads
Quality Assurance
Social Media Outreach
Social
2022 – 2022
Media
Assisted in setting up appointment through Calendly
Sent proposals to companies that are looking for Klaviyo Email Marketer
Moderation
TeleTech
Order processing
Chat Support Representative
2017 – 2021
Responsible for ensuring customer satisfaction by addressing the questions
CERTIFICATIONS
related to their services
Made sure that all general queries will be converted into sales before ending
Shopify Freelancing Course
the conversation
Go High Level Course
Assisted customers from order processing to account creation and basic
Social Media Management Course
troubleshooting
Email Management and Support
Course
Amazon
FBA
Online
Arbitrage
AFNI
2017 – 2017
Chat Support Representative
Product Research Course
Resolved concerns related to account and billing
Graphic Design with Canva Course
Provided excellent customer service in assisting the customers to sign up to
WordPress Freelancing
new mobile plans
Business Virtual Assistant Training
Recommended the best plans based on the customer’s needs
