Katrina Gumafelix Capulso
- Reply rate:
- 33.33%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Quezon City, Metro Manila, Philippines
- Experience:
- 8 years
Other
About
I am the bubbly & confident assistant your business needs. π€πππΒ
I can help you lessen your tasks by Administrative/Virtual Assistance.Β
π£SERVICES I PROVIDE:
AS A CUSTOMER SERVICE REPRESENTATIVE:Β
πRespond to customer inquiries and provide accurate and timely information via email and chat
πAddress customer concerns, troubleshoot problems, and provide effective solutionΒ
πCoordinate with the relevant department to arrange reshipments or investigate delays in order fulfillment
πMaintain a comprehensive knowledge of our products, policies, and procedures to provide accurate information to customersΒ
πEnsure customer satisfaction by going above and beyond to meet their needs and expectations
πKeep detailed records of customer interactions, inquiries, and resolutions in our support ticketing system
πCollaborate with the team to continuously improve customer support processes and strategies
OTHER SERVICES:Β
πAdministrative TasksΒ
πData EntryΒ
πSocial Media Outreach
πOnline Research
π Lead Generation
π Appointment Setting
π£ππππ ππ ππ ππππππ ππππ πππ ππππ ππππ ππππππππ π πππππππ ππππ ππ:Β
π₯ReliableΒ
π₯Honest
π₯Detail-orientedΒ
π₯ResourcefulΒ
π₯Ability To MultitaskΒ
π₯Well-organized
π₯Fast learner
π₯Self-starter
βπππ ππ πππππ?Β
When you partner with me, You get the most efficient, effective & affordable service that business owners are looking for right now.Β
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I am deeply passionate about learning new things and growing my skill sets, which is why I constantly seek out new development opportunities.
Skills
Languages
