Katrina Advincula

Katrina Diaz Advincula B5L12 Moscow St Pallas Athena Executive Village Anabu 2C Imus Cavite Contact No.: - Landline No.: - E-mail/ Skype ID:- Personal Information: Date of Birth Place of Birth Height Weight Civil Status Gender Citizenship Religion : : : : : : : : September 9, 1990 Kawit, Cavite 5’9” 178lbs Married Female Filipino Catholic Educational Background: College : Manila Doctors College Pres. Diosdado Macapagal Blvd. Metropolitan Park, Pasay, City 2006—2010 High School: : St. Mary Magdalene School Kaingen-Poblacion, Kawit, Cavite 2002—2006 Elementary : Aguinaldo Elementary School Tabon Kawit Cavite 1996—2002 Awards and Honors: Elementary: • 4th Honour (SY-) • 3rd Honour (SY-) • 4th Honour (SY-) • 8th Honour (SY-) High School: • 2nd Honour (SY-) • Best in Religion (SY-) • • • • 2nd Honour (SY-) Best in Computer (SY-nd Honour (SY-rd Honourable Mention (SY-) College: • • • • • • President’s Circle (SY 2006—2007 ) 1st Semester Chairman’s Circle (SY 2006—2007 ) 2nd Semester 2 President’s Circle (SY 2007—2008 ) 1st Semester Dean’ Lister (SY 2008) 1st Semester Belonged to the 100 Top Students of Manila Doctors College NLE Board Passer (July 2010) Organizations: • • • Philippine Red Cross Member (Las Piñas Sub-Chapter) Philippine Nurses Association Alliance of Young Nurse Leaders and Advocates (AYNLA) Member Skills: • • • • • • • Computer Literate – Windows System, Microsoft Word, Microsoft Excel, PowerPoint Language-English, Tagalog Hardworking and very enthusiastic Knows how to resolve arising problems Easy to work with, team player, able to lead when tasked to Able to adapt to new environment easily Able to learn new and interesting subject matter CRM/ Tools worked with in the past: • • • • • • • • • • AllClients Follow-Up Boss Top Producer Podio Salesforce BigPurpleDot Vulcan 7 Different Dialers (Ring Central, BetterVoice, Skype, MS Teams) Google Suite Microsoft Office Job Experience: Healthcare Medical Assistant Start Date: February 2023 End date: June 24 2024 Job description: • Basic administrative tasks like email management, appointment setting, managing client’s CRM, responding to inquiries (either thru phone or chat), • Making calls and taking inbound calls for new and existing leads and convert them to clients and partners • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Doing basic HR tasks such as payroll management, consolidation of time sheets and invoices and doing recruitment interviews • Call patients and do chronic care plans then record it in CRM(Athena & CCiQ) • Properly notate and document care plan created and follow-up accordingly Business Development Representative Company: Ipromo Start Date: October 2019 End date: January 2023 Job description: • Making calls and taking inbound calls for new and existing leads and convert them to clients and partners • Manage and input lead information on client’s CRM • Providing detailed information to prospective clients on certain item • Upselling items to clients • Responding to chat inquiries made on the website and converting them to leads Executive Assistant to Owner (Virtual Assistant) Company: Patriot Asphalt and Foam Start Date: April 2019—May 2020 Job description: • Making calls and taking inbound calls for new and existing leads and convert them to clients and partners • Manage and input lead information on client’s CRM • Schedule meetings with prospect leads with clients • Manage calendar and email (responding to e-mails or text) Lead Account Manager(Virtual Assistant) Company: Cornerstone Realty Start Date: August 2017—February 2018 Job description: • Making calls and taking inbound calls for new and existing leads and convert them to buyers or seller • • • • • • Manage and input lead information on client’s CRM Do follow up calls for document retrieval Schedule meetings with prospect leads with clients Manage calendar and email (responding to e-mails or text) Creating a schedule for viewing properties Putting listing online (from listing to closing) Inside Sales Associate (Virtual Assistant) Company: My Outdesk Inc Start Date: February 15, 2015—June 24, 2017 Job description: • Making calls and taking inbound calls for new and existing leads and convert them to buyers or seller • Manage and input lead information on client’s CRM • Do follow up calls for document retrieval • Schedule meetings with prospect leads with clients • Manage calendar and email (responding to e-mails or text) • Creating a schedule for viewing properties • Putting listing online (from listing to closing) Technical Service Representative Company: West Contact Services Inc. Start Date: March 3, 2013—February 8, 2015 Job description: • Assists customers in basic troubleshooting their service related problem(phone and internet) • Opens customer accounts by recording account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Schedules technician appointments for customer, if deemed necessary to fix customer issues. • Contributes to team effort by accomplishing related results as needed. Customer Service Representative Company: Teleperformance Sucat Start Date: September 19, 2011—February 19,2013 -Included in the top 10 representatives for ATT starting March -August 2012 Job description: • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • • • • • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Private Nurse Company: Self-employed (Carlo Amoranto) Start Date: May—June 2011 Job Description: • Contracts independently to render nursing care, usually to one patient, in hospital or private home: Administers medications, treatments, dressings, and other nursing services, according to physician's instructions and condition of patient. • Observes, evaluates, and records symptoms • Directs patient in good health habits. • Gives information to family in treatment of patient and maintenance of healthful environment. • Maintains equipment and supplies Volunteer Nurse Company: Pasay City General Hospital Start Date: January—April 2011 Job Description: • See patients efficiently and to provide nursing care. Vital signs, nursing history, basic laboratory Procedures • Assist the Clinic Director as needed. • Weigh patients and take their blood pressure and other vital signs; take patient medical history. • Perform simple lab tests such as urine dipsticks, finger stick glucose and hemoglobin. • Administer medications and injections as prescribed by the primary care provider. • Assist the primary care provider with procedures by preparing appropriate instruments and sterile field. • Provide patient instruction and educational materials as needed. • Ensure complete and proper documentation of all patient care and instruction in patient medical Records. Character References: Ms. Susan Reyes : Elizabeth Bay : Midwife Panamitan, Kawit, Cavite Chief Operation Officer San Miguel Mills Corp. Ortigas City Jose S. Tatualla VI : Review Director Tatualla Review Group Metro point Mall, Pasay City