Katlyn Dupuis

KATLYN DUPUIS 1000 Central Avenue, Apt 256, Charlotte, NC- Summary My experience writing and managing compliance and regulation documentation, policy management, process development, and technical specifications makes me uniquely qualified to assist any company with their documentation needs. Experience Technical Documentation Queue Manager 2016 – Present eClinicalWorks Westborough, Massachusetts ▪ Write and proof internal and external software manuals, SOPs, and other documentation and graphics ▪ Manage a team of writers, assigning work, prioritizing projects, setting deadlines, conducting performance reviews, and creating a KPI program and generating reports monthly ▪ Create and maintain team policies, templates, and style guides; ▪ Work with a team of experts to prepare and submit compliance documentation to various third-party regulatory bodies, including external auditors, ISO certification, CMS, FDA, etc. ▪ Develop the team training program, and train all new documentation team employees Technical Writer eClinicalWorks 2015 – 2016 Westborough, Massachusetts Documentation Intern eClinicalWorks 2011 – 2015 Westborough, Massachusetts Technical Skills ▪ ▪ ▪ Microsoft Office (365 and SharePoint) Microsoft Publisher Adobe Photoshop and Lightroom ▪ ▪ ▪ Adobe FrameMaker and Acrobat VBA and Javascript Google Docs, Sheets, Analytics, etc. Awards/Certifications Rookie of the Year Awarded for outstanding contributions to the company eClinicalWorks Microsoft Office Specialist – Word Expert Certified MOS Word Expert, March 2018 2018 – Present Education Quinsigamond Community College Technical Writing 2012 Worcester, Massachusetts References upon request. Portfolio upon request.