Katlyn Dupuis

Manuals/SOPs | Proofreading/Editing | Microsoft Office + Visio | Adobe Tech Comm Suite

Microsoft Office Specialist - Word Expert (March 2018 - Present)

As a technical writer and manager for almost 8 years, I write and edit internal and external software manuals, SOPs, and other documentation and graphics. I manage a team of writers, assigning work, prioritizing projects, setting deadlines, conducting performance reviews, and creating a KPI program and generating reports monthly. 

I have been instrumental in creating, implementing, and maintaining team policies, templates, and style guides. I've worked with teams of experts to prepare and submit compliance documentation to various third-party regulatory bodies, including external auditors, ISO certification, CMS, FDA, etc.. 

I have experience developing and implementing training programs for a variety of subjects, including recording captivate videos and developing lesson plans.