Katlin Jenkins
$18/hr
Seasoned professional with 15+ years in operations, customer service, and leadership.
Katlin Jenkins
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perations & Client Success Specialist | Onboarding | Process Optimization | Tech-Savvy & People-Focused
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Remote |-|
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https://www.linkedin.com/in/katlin-jenkins-0b-/
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Proactive and people-focused operations professional with over 10 years of experience in client onboarding, service delivery, and
cross-functional team collaboration. Skilled in managing remote workflows, improving productivity, and ensuring data accuracy across
property management and service-driven industries. Known for adaptability, ownership, and a commitment to client satisfaction.
Education
Texas Lutheran University Seguin, TXBachelor of BusinessAdministration: Management, Graduate May 2015
xperience
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Evernest (Remote) Birmingham, ALOwner OnboardingProperty Manager – February 2024 – July 2024
• Acted as a strategic advisor to new property owners, ensuring a smooth onboarding experience while aligning services with client business
goals.
• Collaborated cross-functionally with inspections, maintenance, and marketing teams to deliver a unified customer journey.
• Led efficiency initiatives that improved team productivity by 7% and increased owner satisfaction scores by 13%.
• Maintained high-touch engagement with new clients to establish trust, mitigate risks, and support long-term retention.
Mynd (Remote) Oakland, CAOnboarding Associate IISeptember 2021 – November 2023
• Managed high-volume onboarding workflows across a $MM+ portfolio, ensuring data accuracy and regulatory compliance for institutional
clients.
• Partnered closely with product, engineering, and design teams to test and refine onboarding processes—impacting feature development and
customer experience.
• Served as a customer advocate, resolving escalations and exceptions through direct owner and stakeholder communication.
• Contributed to internal product roadmap by providing feedback from onboarding touchpoints and client needs.
Slim4Life Alliance, TXCounselor October 2020 – August2021
• Delivered 1:1 consulting to help clients achieve health and wellness goals through data-backed nutrition programs.
• Maintained client retention through personalized coaching and outcome tracking; 87% of clients met or exceeded goals.
• Promoted personalized health solutions by advising clients on weight-loss strategies and nutrition programs.
Enterprise Mobility San Antonio, TXTriBrand Airport Assistant Manager September 2017 – October 2020
• Led operations for a high-volume location managing a fleet of 3,500+ vehicles and a team of 55+, delivering superior service across
multiple Fortune 500 corporate accounts.
• Cultivated strategic relationships with corporate partners, driving a 3% YoY increase in revenue through tailored rental solutions.
• Delivered quarterly performance reviews and business updates to regional leadership, aligning customer and operational goals.
• Mentored talent and drove internal promotions through leadership development and process alignment.
Assistant Manager July 2016 – August 2017
• Supervised branch operations, balanced fleet demand, and supported frontline sales team in achieving monthly revenue goals.
• Enabled strong team performance through training on customer service, upselling techniques, and operational efficiency.
• Sustained compliance with damage tracking, rental agreements, and DOT regulations.
Management Assistant April 2016 – June 2016
• Supported daily rental operations, analyzed performance metrics, and contributed to branch growth through personalized client service.
• Handled escalated customer concerns and implemented solutions that improved client satisfaction scores.
Management Trainee June 2015 – March 2016
• Completed rotational training across customer service, sales, operations, and fleet management.
• Gained foundational knowledge of business metrics, conflict resolution, and revenue strategy in a fast-paced, client-facing role.
Intern June 2014 – May 2015
• Assisted with customer interactions, reservations, and vehicle logistics while shadowing senior team members to understand full-branch
operations.
• Contributed to a 10% increase in customer service score by supporting process improvements during peak hours.
Texas Lutheran University Seguin, TXComptroller (Student Government) October 2014 – March 2015
• Managed budget allocations and strategic funding decisions for university organizations.
Chick-fil-A San Antonio, TXTeam Member October 2008 – August 2012
• Greeted every guest with enthusiasm, maintained a spotless work environment, and ensured food quality.
• Supported team success with flexible multitasking and a guest-first mindset.
eadership & Community
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Peer Mentor & Trainer– Mynd, Enterprise
• Led internal training programs for new hires, helping teams ramp up quickly on systems, workflows, and success best practices.
kills
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Client Strategy & Success –Stakeholder Engagement| Risk Mitigation | Adoption Planning
Cross-functional Collaboration –Sales, Product, Engineering,Marketing
Tools –AppFolio, Slack, Google Workspace, Notion,Microsoft Office
Strengths –Relationship Management | Process Optimization| Analytical Problem-Solving
