Katlin Jenkins

I’m an operations and client success professional with over a decade of experience driving efficiency, trust, and long-term value across high-growth companies in property management, tech-enabled services, and customer-facing industries. My career has been built around a single mission: delivering meaningful, high-touch experiences through streamlined, scalable systems.

Most recently, I supported Evernest as an Owner Onboarding Property Manager, guiding new property owners through complex onboarding journeys while ensuring alignment with business goals. By leading cross-functional collaboration across inspections, maintenance, and marketing teams, I helped drive a 13% increase in owner satisfaction and improved team productivity by 7%. Prior to that, I served as an Onboarding Associate II at Mynd, managing high-volume onboarding workflows for a multimillion-dollar portfolio. There, I acted as a customer advocate and key internal voice, partnering with product and engineering teams to improve platform features and onboarding systems.

My approach is both tech-savvy and people-centered. I thrive in remote environments, where clarity, documentation, and cross-functional communication are essential. Whether managing a 3,500+ vehicle fleet at Enterprise or coaching individuals toward their health goals at Slim4Life, I’ve learned how to build strong relationships, solve problems at scale, and champion both clients and teammates.

I’m known for being dependable, adaptable, and solutions-oriented—with a strong sense of ownership and an eye for detail. I take pride in proactively identifying inefficiencies, reducing friction in workflows, and helping others do their best work. I’ve led training initiatives, mentored new hires, and contributed to internal process improvements that create lasting impact.

Tools like AppFolio, Notion, Google Workspace, and Slack are part of my daily toolkit, but I believe that great operations go beyond tools—they’re about understanding people, aligning teams, and continuously improving how work gets done.

As I continue growing in operations and client success, I’m looking to bring my strategic mindset and empathetic communication style to organizations that value collaboration, accountability, and service excellence. Whether it’s scaling onboarding for a tech platform or building retention strategies in property management, I’m energized by opportunities to solve complex challenges while keeping people at the center.

Let’s connect if you're building something great and need someone who brings heart, hustle, and structure to the table.