Kathrine Ann Molina

KATHRINE ANN C. MOLINA 083 Dove St. Marfori Heights Subdivision Phase 2, Davao City-- PERSONAL DATA Age:31 yo Gender:Female Birthday:July 23, 1987 Height:5”6' Weight:63 kg Civil Status:Married PERSONAL PROFILE: Creative marketing skill with significant experience in public relations, writing, communications, and media relations Able to do multi-tasking and thriving in a fast-paced environment while coordinating numerous time sensitive projects. Exceptionally motivated self-starter and creative problem-solver who works hard and loves a challenge. EDUCATIONAL BACKGROUND: College:Davao Medical School Foundation, Inc. Medical School Dr. Bajada, Davao City Bachelors of Science in Nursing Graduated 2007 Intermediate:University of the Immaculate Conception Father Selga St., Davao City Graduated 2003 Primary:University of the Immaculate Conception Father Selga St., Davao City Graduated 1999 HIGHLIGHTS OF SKILLS AND ACCOMPLISHMENTS: Marketing Experience: Communicated with Western customers through Customer Service, Marketing Research and Client Calibration Calls (as Escalation Support, Quality Assurance Specialist, Customer Experience Professional) Attained training in public relations writing, communications and media relations. Endorsed promotional materials for publication and distribution. Interacted with customers while handling purchases, complaints and special requests. Leadership Experience: Promoted as Subject Matter Expert in Sutherland. Promoted as Quality Assurance Specialist/ Customer Experience Professional in Sutherland. Activities and Honors: Graduated in Highschool Level with Honors Graduated in College with Best in Psychiatric Nursing Award Consistently being given Platinum Award in Client Relations in Sutherland WORK EXPERIENCE: Sutherland Global Services Villamor St. Cor. Jacinto Ext., Davao City Quality Assurance Specialist/ Customer Experience Professional (March 2013 – present) Sutherland Global Services Villamor St. Cor. Jacinto Ext., Davao City Customer Care Consultant – Amazon/Windstream (November 2010 to March 2013 Survey Sampling International formerly Western Wats 4th Floor NCCC Mall MacArthur Highway, Davao City Marketing Researcher -) INTEREST: Music Movies Social Media Online Games Online Blogging Novel Books REFERENCES: Manolita Polinar Quality Assurance Specialist/ Teammate Sutherland Philippines – Davao - Elma Sorongo Customer Experience Professional/ Teammate Sutherland Philippines - Davao- Lyra Mae Borrega Senior Associate Manager – SQMS FMEA Sutherland Philippines - Davao-