Kathleen Clarisse Caasi

B6 L15 Lessandra Ph5 Bacoor Cavite, 4102 Email-Contact No.: - _________________________________________________________________________________ WORK EXPERIENCE Sept 2016 – up to present Conduent –Benefit wallet HSA Responsible for providing high quality customer service by responding to telephone inquiries, customer requests and problems related to debit card fraud and dispute claims, communicate claims progression Taking measures to stop / evade fraudulent transaction and ensuring customer security and satisfaction. Assisting Account holders on how HSA works. Conduent-Anthem Wellness program Also trained for anthem wellness credit program Assisting Anthem Employees how to earn their additional credits for participating to know your number screening. May 2016- September 2016 Teleperformance- Hilton Hotel Reservation Booking and cancelling hotel accommodation Upgrading booked accommodation Locating hotels suited for guests SKILLS: Computer skills such as MS office applications, internet navigation, social media sites and email systems. Excellent communication skills Research and navigation skills EDUCATIONAL UPBRINGING: COLLEGE -)Philippine State College of Aeronautics Bachelor of Science in Aircraft Maintenance High School -)Pasay City West High School Elementary-)Gotamco Elementary School CHARACTER REFERENCES Ralph Gerald A. Sanchez Benefits Admin Supervisor Conduent Human Resource Services - Joana Marie Tabora Benefits Admin Specialist (Asset) Conduent Human Resource Services -