Katheryn Joy Pabellano

KATHERYN JOY PABELLANO 122 J. Arellano St. Brgy. Tibagan, San Juan City Skype ID and E-mail:-Contact No. - / - EDUCATIONAL BACKGROUND Primary Occidental Mindoro State College /- San Jose, Occidental Mindoro Secondary Occidental Mindoro State College /- San Jose, Occidental Mindoro Tertiary St. Jude College / 2003 to 2007 / Bachelor of Science in Nursing Don Quijote St. Sampaloc, Manila WORK EXPERIENCE Telus International Philippines (September 2013-February 2016 / 29 Months) Technical Support Representative (Telus-Canada) / Chat and Email Support (Zynga) L4-L5, Market! Market! Mall, 26th Street Corner C5, Taguig Job Description: Telus Troubleshooting internet connection (LAN/WiFi) copper and fiber optic connection, digital cable boxes and satellite connection Installing anti virus by remotely accessing customers computer Sending dispatch if necessary and devices for replacement Creating, adding and configuring email address Setting up Voicemail of the customers home phone Zynga Assisting customer through chat and email. Immediately response to the players concern and give proper and accurate response Providing steps to fix game bugs Helping players to skip levels and advise on how to finish a level Customer Contact Channels (April-August 2013 / 4 Months) Customer Service Representative (Spirit Airlines) 11/F Bonifacio One Technology Tower 3030 Rizal Drive West, Bonifacio Global City Job Description: Provide assistance about the passenger ticket e.g name change, date change, adding baggage, seat reservation, and special assistance Explaining the rules and regulation of the airline. Giving options for the passenger when the flight is delayed or cancelled THE RESOURCE GROUP INC. (March -September 2011 / 6 Months) Customer Service Representative (Office Depot) 8th Flr Hanston Building F. Ortigas Jr. Ave Pasig City Job Description: Order taking and offer item related to what the customer ordered Checking the status of the order SUTHERLAND GLOBAL SERVICES (June 2009-April 2010 / 9 Months) Technical Support Representative (At&t Uverse) 12th Floor Philplans Corporate Center, Triangle Drive, Bonifacio Global City Job Description: Troubleshooting customers internet connection (LAN/WiFi) Email configuration Helping customer to fix cable boxes, programming remote control and channel line ups CHARACTER REFFERENCE Available upon request