Katheryn Joy Pabellano

I was a Customer Service Representative for 1 year and 5 months. I handled US based accounts for airline, gaming and office supplies. For the airline account I answer queries and book a flight reservation. The gaming account I handled was purely email and chat. I used Salesforce for email and LiveChat for chat. I am a Customer Specialist for the office supplies, it is an inbound order taking and basically upsell related products, and check the delivery status of their order.

I was a Technical Support Representative for 2 years and 5 months. It caters US and Canadian customers. I do troubleshooting for internet (LAN/WiFi) connection, Cable and Satellite connection (set up boxes, channel listings (adding and removing), remote programming, email configuration (remote access using logmeinrescue if necessary), phone connection (VM set up).