Katherine
Rivera
PROFESSIONAL SKILLS
WORK EXPERIENCE
CUSTOMER ACCOUNT SPECIALIST
Portfolio:
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Customer Support
Technical Support
Organizational
Time Management
Calendar Management
Email Management
Data Entry
SOFTWARE EXPERIENCE
Google Suite
Microsoft Tools ( Excel, Word,
POwerpoint
Canva
Salesforce
Quickbooks
Microsoft Office Suite
Avaya
Atlas and Cisco Finnese
Samson
IQOR PHILIPPINE INC., (Jan. 26, 2023-April
29, 2025)
responding to customer inquiries
through various communication
channels.
providing accurate information, and
addressing concerns effectively.
Troubleshooting basic technical or
product-related issues
tracking cases and ensuring followup when needed.
ensuring high customer satisfaction
by resolving problems professionally
and efficiently, gathering feedback.
EDUCATION
PHILIPPINE WOMENS UNIVERISTY
2023
Associate Graduate in Hospitality Management
REFERENCES
Dr. Mark Anthony Casem, MBA, Dean of Studies-
Ms. Nica Natividad, Tourism Instructor-
