Katherine Rivera

My background in telecommunications account management, particularly supporting U.S.-based customers, has equipped me with strong communication, problem-solving, and customer service skills. I’ve handled complex inquiries and billing concerns while maintaining a high level of professionalism and efficiency. These experiences have sharpened my ability to stay calm under pressure, multitask, and deliver results.

Additionally, I’m highly organized, adaptable, and proficient with tools commonly used in remote and fast-paced environments. One of my strength is my ability to quickly understand client needs and tailor my approach accordingly. I’m also a strong believer in continuous learning and am always looking for ways to improve workflows or enhance the customer experience. I believe these qualities position me well to add value to your team and contribute to your goals from day one.