Katherine Rivera

Professional Portfolio Katherine Rivera-- www.linkedin.com/in/katherine -rivera-b8b40a340 About Me I am a dedicated and adaptable professional with experience in customer service, technical support, and hospitality management, complemented by a certification in bookkeeping. With over a year of hands-on experience in providing exceptional customer support and resolving technical issues, I have developed a strong ability to communicate effectively and offer solutions in a timely manner. My background in hospitality management has helped me build a keen sense of organization, attention to detail, and a customer-first mindset. Additionally, my bookkeeping certification enables me to assist with managing finances, maintaining accurate records, and ensuring smooth administrative operations. I am eager to leverage my skills to support businesses and clients in achieving operational efficiency. Core Skills & Expertise Customer Service and Technical Support Expertise in troubleshooting basic technical issues, providing clear instructions, and ensuring customer satisfaction. Bookkeeping Proficient in financial record-keeping, invoicing, and expense tracking using tools like QuickBooks. Organizational Skills Strong organizational abilities developed through managing customer accounts and hospitality operations Communication Excellent written and verbal communication skills with a focus on delivering professional and clear responses to clients. Time Management Skilled in prioritizing tasks and managing multiple responsibilities simultaneously. Technical Tools: Microsoft Office Suite, Google Suite, QuickBooks, and CRM software (e.g., Salesforce). Experience Customer Service Representative IQOR PHILIPPINES INC., Assisted customers with troubleshooting basic technical issues, guiding them through product-related inquiries and resolving issues efficiently. Maintained accurate records of customer interactions and technical issues, ensuring documentation for future reference. Provided timely follow-up communication to ensure customer satisfaction and proper resolution of issues. Collaborated with team members to improve troubleshooting procedures and customer service quality. Hospitality Intern Provided outstanding customer service to guests by managing reservations, handling inquiries, and addressing concerns promptly. Assisted with the coordination of events and meetings, ensuring seamless operations and guest satisfaction. Helped manage guest preferences and kept detailed records to improve service personalization. Worked closely with management to ensure operational efficiency in daily activities. Certification Bookkeeping NC III Bread and Pastry NC II Front Office NC II