Katherine Mejicanos

WORK EXPERIENCE Customer Care Representative – Transactel S.A. 2022 - Present • • • KATHERINE GABRIELA MEJICANOS P-DILLA - Guatemala, Guatemala SUMMARY High performing sales professional recognized with over 4 years of experience in Sales and Customer Care industry. Recognized for contributions to territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organizational skills. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Maximized customer satisfaction by resolving service issues promptly. Sales Agent – Beauty 2021 – 2022 • • • Demonstrated products to show potential buyers benefits and advantages and encourage purchases. Maintained comprehensive brand and product knowledge to maximize sales opportunities and meet set targets. Took stock of products and updated inventory records with new totals. Sales Representative – Fernando J Ibañez 2019 – 2022 • • • • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications. Maintained productive relationships with existing customers through exceptional follow-up after sales. Shared comprehensive brand and product knowledge to maximize sales. Advised customers on product range, price, delivery, warranties and product use. EDUCATION SKILLS • Prospecting and networking skills • Product merchandising • Customer needs analysis • Account management understanding • Customer rapport • Product and service knowledge University of San Carlos de Guatemala Currently Bachelor's Degree in Business Administration · I am currently studying the fifth semester on the School of Business Administration. Liceo Javier 2009 - 2013 Bachelor of Science and Arts