Katherine May Padilla
CUSTOMER SERVICE
SPECIALIST
CONTACT
OBJECTIVE
To build career in a growing organization, where I can get the
--
opportunities to prove my abilities by accepting challenges,
Block 3 Lot 10 Old San Isidro,
fulfilling the organizational goal and climb the career ladder
Buhangin, Davao City, PH 8000
through continuous learning and commitment.
SKILLS AND SOFTWARE
Customer Service - 10 years
E-commerce Support and Virtual Assistant - 7 years
Handling complaints in a diplomatic way.
Customer support for Amazon Seller Central, Shopify, eBay
Chat and Email Support.
Seller Hub and WooCommerce.
Create and handle tickets in a timely manner for
Dropshipping.
customer interactions within cloud-based
Fulfillment of Orders.
software such as ZenDesk, Freshdesk, NetSuite,
Inventory Management.
and Kayako.
Build customer service email and chat templates.
Experience in creating workflow management
and tracking tools in Excel.
Technical Support – 3months
Manage and handle tickets related to technical
issues while using the website.
Provide troubleshooting guides to customers
having difficulties accessing personal accounts.
Virtual Assistant and Receptionist –3months
Product Listing.
Content photo editing for social media use and advertising
using Canva.
Monitor sales and provide daily, weekly and monthly reports∙
Experience in resolving PayPal Dispute and Chargeback Cases
and an expert in resolving Defect, Feedback cases, and
Product Reviews.
Social Media Accounts management such as Facebook and
Instagram.
Lead Generation and Outbound Appointment Setting
- 3 years and 5 months
Online research to provide strong, profitable, relevant, and
Answer phone calls from clients and transfer calls
reliable leads. ∙ Write, edit, and utilize compelling and
to the designated departments.
effective scripts to achieve and exceed sales goals, based on
Assess client issues and forward details to the
the market data.
Technical Department.
∙ Make outbound calls to business clients and build rapport in
Provide customer service and service inquiries via
email. Data Entry.
a professional manner.
Set, schedule, and manage well-qualified appointments, for
sales personnel.
Answered all queries of customers and prospects and
handled all of their objections tactfully.
WORK EXPERIENCE
MyPilotStore – Remote Job
Position: Customer Service Specialist and Virtual Staff
Address: 15887 N 76th St, Scottsdale, AZ 85260
Inclusive Dates: November 2021 – April 2024
Main Tasks: Handle customer service both pre and postsale emails and live chat. Provide back-end support by
product listing, inventory management, fulfillment of
orders, dropshipping, processing of return requests
(RMA), and refunds.
BoxyCharm – Remote Job
Position: Social Media and Email Customer Support
Representative
Address: 880 Southwest 145th Avenue Suite 300
Pembroke Pines, FL 33027 USA
Inclusive Dates: August 2020 – October 2021
Main Tasks: Handle emails and direct messages on
Instagram related to tracking and shipping inquiries,
services and subscription inquiries, returns, and
refunds. I make sure to handle emails and direct
messages in a timely and professional manner
following the Quality Assurance process.
Tixel – Remote Job
Viva 5 Corporation – Remote Job
Position: Customer Service Specialist and Technical
Support.
Address: 229-231 Chapel Street, Prahran, Victoria 3181
Inclusive Dates: April 2021 – June 2021
Position: Virtual Assistant
Address: 1211 1st Ave, N St. Petersburg, FL 33705
Inclusive Dates: December 2019 – June 2020
Main Tasks: Managed tickets using FreshDesk and
helped users' concerns about technical difficulties using
the website. Ensure that assistance is provided to all
users who reached out within the day and make sure
that all tickets will be closed and resolved before the
end of the day following Quality Assurance metrics.
Main Tasks: Provide Customer Service via Amazon
Seller Central and Emails. Run and Launch Campaigns
through Facebook and ManyChat. Monitor and provide
daily and monthly reports for sales and ranking. Provide
excellent assistance with limited supervision to
immediate superior.
AstraQom International – Remote Job
Mills Brands Trading as CRYLLS Inc.
Position: Virtual Receptionist
Address: 43 Preston St #1197, Ottawa, ON K1S 1N4,
Canadá
Inclusive Dates: September 2019 – December 2019
Main Tasks: Answer phone calls from clients and
transfer calls to the designated departments and lines.
Position: Customer Service Specialist
Address: DGGY10 Bldg. Rizal St. Cor. C. Bangoy St.
Davao City 8000
Inclusive Dates: November 2016 – July 2019
Main Tasks: Ensure that all Defect cases lodged by
consumers such as Return, Track, and PayPal Cases,
and all tickets are being handled, solved, and closed
within the given deadline. Communicate and resolve
cases in a diplomatic way.
CALLBOX Sales and Marketing Solutions
OPNLDS ASIA-PACIFIC
Position: Telemarketer/Appointment Setter
Address: 9th Fl. Landco Corp., J.P Laurel Ave. Bajada,
Davao City 8000
Inclusive Dates: February 2015 – November 2016
Position: Marketing Specialist
Address: Ground Fl. Metro Lifestyle Bldg. F. Torres St.
Davao City 8000
Inclusive Dates: April 2014 – December 2015
Main Tasks: Make outbound calls to prospects from the
client’s list to set qualified appointments. Generating
leads using online platforms. Provide customer support
to client’s questions and concerns regarding services
through phone calls and emails.
Main Task: Provide qualified appointments and generate
strong leads. Provide customer support to client’s
questions and concerns regarding services through
phone calls and emails.
Cyber City Inc. An iQor Company
Address: Loic Kui Fraternity Bldg. Sobrecary St. Davao City 8000
Position: Customer Service Representative
Inclusive Dates: September 2013 – March 2014
Main Tasks: Resolving complaints in a professional manner. Handle phone calls, product inquiries, pre-selling,
and order entry.
