Katherine May Padilla

I have been working since 2013 related to Customer Service companies in industries such as E-commerce and Telemarketing. I have dealt with local and foreign clients and customers, particularly in the USA, Australia, Canada, New Zealand, Singapore, Malaysia, and Hong Kong. I work with integrity and I have a strong work ethic. I possess the qualities of a hardworking, diligent, and quick learner.

Proficient in providing customer service support for e-commerce stores such as Shopify, eBay Seller Hub, Amazon Seller Central, and Woocommerce.

An expert in handling warranty claims, return cases, or dispute and third-party cases. A well-experienced in handling product, tracking, and order status inquiries, after-sale support, upselling, and order entry. 

Managed Social Media accounts mainly in inboxes and public comments.

A proficient in using cloud-based customer service software with years of experience in using ZenDesk, FreshDesk, Gorgias, KAYAKO, Neto, Xero, Zoho, and Magento. I am also well-experienced in using Microsoft tools such as Word, Excel, PowerPoint, Outlook, Google Sheets, and Drive.

I also have years of experience using Asana, SLACK, and Trello.

I have a nice home office arrangement with a powerful internet connection, a reliable backup connection, and a silent room that is usable for such a purpose. It allows me to work any time night or day.