Katherine Maliluya

KATHERINE SOLANA-MALILUYA Tel. No.:- Email:-WORK EXPERIENCES: Delonix Corporation May 17, 2021 to Present Manager, Operations RealPage Phils Inc. – May 6, 2021 Manager, Contact Center Responsibilities: • Manages and improves day to day operations to ensure high standard of service is delivered to customers through performance monitoring, problem resolution, system audits and quality assurance measures • Ensures Performance targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery • Supervises, leads, coaches and inspires a team of team leaders and promotes continuous development geared towards meeting/exceeding performance and client expectations and for succession planning • Conducts FGDs with agents and Skip level sessions to encourage feedback and insight to enhance customer experience and to help improve day to day management Concentrix – Manager II, Operations January 2015 – January 30, 2020 Work Experiences: SPI Technologies, Inc. – Indexer May 18, 2005 - 2006 G/F PIPC Engineering & Sciences Bldg. Asia Town IT Park, Lahug, C.C. ▪ Analyze documents from clients and code data according to specifications. ▪ Check documents for correct tagging of information. ▪ Edit data, which has been mistakenly coded. PERSONAL DATA: Civil Status: Married Skills: Computer Literate (MS Office Applications) and Proficient in English both Oral and Written.