Katherine Maliluya

Here's a summary of my skills:

• Answers customer emails and escalations and identify customers problems and provide with the right support options and route them to the right support.

-Provides customers product information.

-Evaluates tickets handled by Team members.

-Act as a point of contact for any Quality concerns.

• Supervises, leads, coaches and inspires a team of team leaders and promotes continuous development geared towards meeting/exceeding performance and client expectations and for succession planning

• Excellent email communication skills.

-Experienced working in a fast pace environment

• Keen to details and knows how to analyze data.

-Familiar with MS apps and Zendesk platform.

-Familiar with MS Teams and Slack.