Katherine Joyce Evardome

Katherine Joyce Evardome CUSTOMER SERVICE/ BACK OFFICE SPECIALIST LEAD RESEARCHER - |-|Cavite, Philippines Skype: live:katyjoyce25 I am a patient, responsible and reliable Customer Service/ Back Office Specialist. Efficient lead researcher. Multitasker. Fast learner. Team player. Honest and highly value integrity. WORK EXPERIENCE LEAD RESEARCHER (ONLINE/HOMEBASED) MAY 2019- PRESENT Research for leads based on Client's profile requirements/ List building, Database clean-up, data entry CONCENTRIX CORP (FORMERLY CONVERGYS CORP) MAY 2005- FEB 2019 BACK OFFICE SPECIALIST- Resolved escalated account disputes and complaints through outbound calls and emails Performed various back-end processes and tasks like data entry, billing correction, updating account information and equipment order, Bankruptcy tier 1 processing. Reviewed and processed tickets for credits and refunds Responsible for tickets distribution to team members and daily end-of-day report and random QA audits CHAT SUPPORT AS SUBJECT MATTER EXPERT- Assisted frontline agents with billing inquiries, walked them through guidelines and policies Fulfilled missing promotions on customer's accounts as reported by consulting agents INBOUND CUSTOMER SERVICE SPECIALIST- Answered billing an general inquiries Processed equipment and programming orders Helped with basic troubleshooting and password reset EDUCATION CAVITE STATE UNIVERSITY |- Bachelor of Science in Computer Science EUGOLIO AMANG RODRIGUEZ INST OF SCIENCE AND TECH Secondary, With Honors