Katherine Inocando

KATHERINE ACUÑA INOCANDO Profile Highly organized and detail-oriented recent graduate of the Polytechnic University of the Philippines with a BS in Entrepreneurship. I'm eager to apply my strong organizational, interpersonal, and problem-solving skills in a challenging role that contributes to the company's - success and long-term growth. -3431B Mag. Araullo St., Bgy. 610, Sta. Mesa, Manila Education Work Experience 2023 – Think-Safe TCSC Head Moderator & Assistant Editor (Internship) 2023 Managed online community and content creation; facilitated seminars; created engaging social media Bachelor of Science in Entrepreneurship content. Provided editorial support and handled participant Polytechnic University of the Philippines - San Juan City Campus data management. 2020 - 2024 technical skills. Accountancy, Business and Management (SHS) San Juan National High School Senior High 2018 - 2020 Expertise Communication Skills Attention to Detail Organizational Skills Time Management Problem-solving Knowledgeable in Microsoft Office Developed strong organizational, communication, and Handled significant administrative tasks. 2020 - Concentrix CVG Philippines, Inc. Advisor II, Customer Service 2022 Provided comprehensive customer service support for healthcare clients, addressing insurance, claims, billing, and ordering inquiries (all channels). Collaborated with store managers to resolve complex issues, ensuring client satisfaction while strictly adhering to HIPAA regulations. Received training in the PAP SME position, which included coaching and mentoring team members in call handling and troubleshooting. References Mary Queen Masangkay Donato Ferdinand Gabor Language Think-Safe TCSC / Office Supervisor Optum / Operations Manager Filipino Phone:- Phone:- English Email :-Email :-