Katherine Inocando

I am an experienced customer service professional with nearly two years in the BPO industry, specializing in healthcare account. In this role, I honed my skills in resolving customer inquiries, tracking orders, processing phone and online requests, and troubleshooting technical issues—all while maintaining exceptional client satisfaction. Collaborating with stakeholders such as store managers and service teams, I became adept at problem-solving and managing complex cases.

My experience has equipped me with proficiency in tools like CRM systems, Avaya for calls, VPNs, and other platforms that streamline operations. During my internship, I expanded my skills further by managing inquiries across multiple channels and prioritizing tasks effectively to ensure seamless event execution. I excel under pressure, balancing workloads and multitasking with focus and precision.

I am driven, adaptable, and eager to learn, making me confident in delivering exceptional results and contributing meaningfully to any team.