Kate Wanjiku Waithera

KATE WAITHERA VIRTUAL ASSISTANT Nairobi, Kenya | - |- PROFILE SUMMARY Resourceful and experienced Virtual Assistant with expertise in social media management, email marketing, and website maintenance. I help entrepreneurs streamline operations through targeted digital strategies, allowing them to focus on core services while I manage their digital presence with precision and creativity. SKILLS Digital Marketing: Social Media Management, Email Marketing & Automation, CRM Creative Tools: Graphic Design, Video & Audio Editing Administrative: Calendar Management, Data Entry, Bookkeeping Research & Analysis: Online Research, Market Analysis, Reporting WORK EXPERIENCE Virtual Assistant - Treat World Bakery |- - Managed email and phone communications, ensuring timely responses. - Handled calendar scheduling and appointment management. - Oversaw social media channels and created engaging content. - Conducted research and compiled business-relevant insights. - Processed orders and managed inventory records. - Performed data entry and assisted in bookkeeping tasks. Customer Service Support - Treat World Bakery |- - Resolved customer issues promptly, improving satisfaction. - Managed orders, returns, and maintained accurate records. - Provided technical assistance and product support. - Strengthened customer loyalty through excellent communication. EDUCATION Diploma in Customer Relations - Hi-Tech Hope College |- Higher School Certificate - Mwangaza Secondary School |- KATE WAITHERA VIRTUAL ASSISTANT REFERENCES Available upon request.